Temporary Client Services Executive (Indigo Lune)

LOUNGE; Shirley; Híbrido; GBP 21.000 - 25.000; A tiempo parcial

Descripción de la vacante

Indigo Lune, a sister brand of Lounge, seeks a Temporary Client Services Executive to manage returns, assist customers and handle admin from its Solihull HQ. Role runs 4 out of 5 days on-site with the option to work from home on Tuesdays after training, starting 2nd or 16th November 2026 and ending 12th February 2027.

Ideal candidates are passionate about customer experience, fashion-savvy, detail-oriented and confident with technology and professional communications.

Formación

• Experience in customer service is essential.
• Fashion experience is preferred.
• Strong written communications with good grammar and on-brand terminology.

Responsabilidades

• Coordinate returns and exchanges with customers and ensure smooth process.
• Handle simple monetary responsibilities for returns and exchanges.
• Provide personal and professional customer service for queries on sizing, stock, brand, etc.
• Perform daily admin tasks to support the business.

Conocimientos

Customer service

Fashion experience

Attention to detail

Tech-savvy

Professional writing

Understanding of consumer behaviour

Jewellery enthusiasm

Herramientas

Computer literacy

Descripción del empleo

Role: Temporary Client Services Executive (Indigo Lune)

Start date: Monday 2nd November or Monday 16th November 2026

End date: Friday 12th February 2027

Location: Solihull, Birmingham

This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Tuesday’s once training has been completed.

The Indigo Lune team is growing!

Indigo Lune is Lounge’s sister brand and an exciting start-up making waves in the jewellery world. Vibrant, dynamic, and fast-growing, we’re on a mission to become a leading name in the industry. From statement rings and chic necklaces to elegant bracelets and unique hand chains, we pride ourselves on crafting jewellery that truly stands out. As a smaller, closely-knit team, Indigo Lune offers a unique opportunity to make a real impact and help shape the future of the brand.

We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Indigo Lune and helping us elevate the brand to the next level, this role is for you.

What you will do at Indigo Lune:

• Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
• Simple monetary responsibilities for returns and exchange management
• Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
• Additional admin to meet any requirements of the business on a day to day basis

We would love it if you:

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
• Have knowledge around consumer behaviour.
• Are passionate about Jewellery!