Temporary Care Coordinator, TeleHealth

JOBSTUDIO PTE. LTD.; Penarth; On-site; GBP 28,000 - 42,000; Full time

Job summary

JobStudio Pte Ltd in the United Kingdom (Penarth) is seeking a role focused on patient outreach and programme support within the Asthma Virtual Care initiative. You will monitor the patient dashboard, review chatbot responses, and route and escalate cases to the clinical team according to established workflows.

You will verify enrolment details, coordinate appointments and referrals, maintain accurate records, and collate data for audits and continuous improvement.

Qualifications

• Diploma in Health Services Management / Nursing / Community Care / Social Services.

Responsibilities

• Conduct patient outreach to support enrolment into the Asthma Virtual Care programme.
• Monitor the patient dashboard and review chatbot responses, routing and escalating cases to the clinical team according to established workflows.
• Follow up with non-responsive patients and guide them on using the chatbot where required.
• Verify patient eligibility and ensure enrolment details are accurately reflected in the system.
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams.
• Maintain accurate and timely patient records, interaction notes and escalation details across relevant systems.
• Collate and validate programme data including enrolment, response rates, outreach attempts, escalations and patient outcomes.
• Analyse trends and care gaps to identify opportunities to improve patient engagement and operational performance.
• Prepare regular reports and support audits, service evaluations and continuous improvement initiatives.

Education

Diploma in Health Services Management / Nursing / Community Care / Social Services

Job description

• Conduct patient outreach to support enrolment into the Asthma Virtual Care programme.
• Monitor the patient dashboard and review chatbot responses, routing and escalating cases to the clinical team according to established workflows.
• Follow up with non-responsive patients and guide them on using the chatbot where required.
• Verify patient eligibility and ensure enrolment details are accurately reflected in the system.
• Coordinate appointments, referrals, handovers and communication between patients and clinical teams.
• Maintain accurate and timely patient records, interaction notes and escalation details across relevant systems.
• Collate and validate programme data including enrolment, response rates, outreach attempts, escalations and patient outcomes.
• Analyse trends and care gaps to identify opportunities to improve patient engagement and operational performance.
• Prepare regular reports and support audits, service evaluations and continuous improvement initiatives.

Requirement

• Diploma in Health Services Management / Nursing / Community Care / Social Services

JobStudio Pte Ltd

EA License No: 10C4754

EA Personnel: Pearly Poh

EA Personnel Reg No: R2089904