Temp Inbound Call Assistant

March Personnel; Molesey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Molesey is seeking a Temporary Pharmacy Inbound Call Assistant. The role involves responding to prescription queries, supporting administrative tasks, and maintaining patient records. Ideal candidates should have customer service experience, excellent communication skills, and the ability to work in a busy environment. This is a full-time office-based position, with working hours from Monday to Friday, 9 AM to 6 PM.

Qualifications

• Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
• Excellent verbal and written communication skills.
• Ability to stay calm, professional, and empathetic under pressure.

Responsibilities

• Responding to calls and emails regarding prescription queries.
• Supporting administrative and data-entry tasks as directed by your line manager.
• Maintaining accurate and confidential patient records.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Computer literacy

Attention to detail

Tools

Microsoft Office

Basic CRM systems

Job description

Are you a people-focused individual with a passion for providing excellent customer service? Do you enjoy helping others and working in a busy, team-oriented environment? Our client are looking for a Temporary Pharmacy Inbound Call Assistant to join their friendly and professional pharmacy team. This role is key in ensuring our patients receive exceptional service and support when it comes to their prescriptions and healthcare queries.

Fully Office-based - Mon-Fri 9am-6pm

Key Responsibilities

• Responding to calls and emails regarding prescription queries.
• Supporting administrative and data-entry tasks as directed by your line manager.
• Maintaining accurate and confidential patient records.
• Delivering excellent service and communication at all times

Key attributes

• Proven experience in a customer service or call centre environment (healthcare experience is a bonus).
• Excellent verbal and written communication skills.
• The ability to stay calm, professional, and empathetic under pressure.
• Good computer literacy and familiarity with Microsoft Office and basic CRM systems.
• A logical and organised approach to work, with strong attention to detail.
• The ability to multi-task and prioritise effectively in a fast-paced environment.
• A team player mindset with the confidence to work independently when needed.

Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.

March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.

Consultant: Donna Jackson