Temp Complaints Customer Service Advisor

Angard Recruitment; Houghton-le-Spring; On-site; GBP 26,000 - 29,000; Full time

Job summary

Angard Staffing is recruiting for a Customer Service Advisor at a Royal Mail site in Sunderland. The role is temporary for 12 weeks with a start on 14/09/2026, offering around 37.5 hours per week at £13.93 per hour.

Training is mandatory (three weeks) with no annual leave during training. The team supports first-time customer solutions via calls and emails, with a focus on high-quality service and timeliness.

Qualifications

• Passion for delivering great customer experiences.
• Confidence in handling consecutive phone calls and complaints.
• Ability to prioritise and manage workloads.
• Flexible and adaptable to changing customer demands.
• Enthusiastic and responsive.
• Self-motivated and able to work independently or in a team.
• Ability to work under pressure and meet deadlines.
• Strong transferable skills from other customer service backgrounds.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Job description

Angard Staffing is recruiting for a Customer Service Advisor at a Royal Mail site in Sunderland. The role is temporary for 12 weeks with a start on 14/09/2026, offering around 37.5 hours per week at £13.93 per hour.

Training is mandatory (three weeks) with no annual leave during training. The team supports first-time customer solutions via calls and emails, with a focus on high-quality service and timeliness.