Complaints Customer Service Advisor - Temporary 12 Weeks

Angard Recruitment; Brampton; On-site; GBP 18,000 - 21,000; Part time

Job summary

Angard Staffing in Dearne, Barnsley is recruiting a temporary Customer Service Advisor for Royal Mail. This 12-week booking offers around 37.5 hours per week at £13.93 per hour.

You will provide first-time solutions by phone and email, handle calls, and deliver high-quality service within target times. A three-week mandatory training is required, with no annual leave during training, and weekend work is part of the schedule.

Qualifications

• Passion for delivering great customer experiences.
• Ability to handle consecutive calls and complaints effectively.
• Prioritize and manage workloads.
• Flexible and adaptable to changing customer demands.
• Strong spoken English and clear communication.

Responsibilities

• Provide first-time solutions for customers via telephone and email.
• Handle consecutive phone calls and manage complaints effectively.
• Deliver excellent quality of service within agreed handling time.

Skills

Customer service passion

Phone handling

Workload prioritization

Flexibility

Enthusiasm

Self-motivation

Pressure tolerance

Call centre experience desirable

English communication

Job description

Angard Staffing in Dearne, Barnsley is recruiting a temporary Customer Service Advisor for Royal Mail. This 12-week booking offers around 37.5 hours per week at £13.93 per hour.

You will provide first-time solutions by phone and email, handle calls, and deliver high-quality service within target times. A three-week mandatory training is required, with no annual leave during training, and weekend work is part of the schedule.