Backshift Customer Service Advisor – 32.25h/wk

Saltire Facilities Management Limited; Bellshill; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual salary reviews

Employee discounts

Discounted gym membership

Overtime opportunities

Paid volunteer day

£500 referral bonus

Employee assistance programme

Company pension

EV salary sacrifice option

Cycle-to-work scheme

Job summary

Saltire Facilities Management Limited is seeking a Customer Service Advisor for a backshift role in an office-based setting. The salary is £24,570 per annum with an average 32.25 hours per week and a 4 on/4 off shift pattern.

You will be the first point of contact for heating, electrical, and property service enquiries, providing empathetic support and scheduling engineer visits. Ideal candidates bring customer service experience, strong communication, problem-solving skills, and the ability to

Qualifications

• Experience in customer service or contact centre preferred.
• Excellent communication skills and a professional manner.
• Strong problem-solving ability and attention to detail.
• Confidence using multiple systems simultaneously.
• Positive, team-focused mindset.
• Willingness to work a 4 on 4 off backshift pattern.

Responsibilities

• Handle inbound calls, emails, and live chat queries.
• Schedule and manage engineer appointments.
• Provide clear, empathetic customer support.
• Accurately update internal and client systems.
• Liaise with engineers and internal teams to resolve issues.
• Work to service level agreements and quality standards.

Skills

Customer service experience

Communication skills

Problem solving

Multisystem use

Team mindset

Backshift availability

Tools

CRM systems

Job description

Saltire Facilities Management Limited is seeking a Customer Service Advisor for a backshift role in an office-based setting. The salary is £24,570 per annum with an average 32.25 hours per week and a 4 on/4 off shift pattern.

You will be the first point of contact for heating, electrical, and property service enquiries, providing empathetic support and scheduling engineer visits. Ideal candidates bring customer service experience, strong communication, problem-solving skills, and the ability to