Teller Services Lead — Elevate Your Banking Career

Wintrust Financial Corporation; Torpoint; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) plan with company match

Parental Leave

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Employee Stock Purchase Plan

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator to run branch operations, assist customers, and ensure compliance with security and policy standards. The role emphasizes delivering exceptional service and accurate cash handling across lobby and drive-thru interactions.

The position requires prior teller experience, strong communication skills, and the ability to work across branches.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• Travel between branches may be necessary.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed

Skills

Teller experience

Customer service

Communication

Education

High school diploma or GED

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator to run branch operations, assist customers, and ensure compliance with security and policy standards. The role emphasizes delivering exceptional service and accurate cash handling across lobby and drive-thru interactions.

The position requires prior teller experience, strong communication skills, and the ability to work across branches.