Telesales Team Manager - Belfast / Remote

Yell Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading tele-sales company in Belfast is seeking a Telesales Manager to lead and inspire a high-performing team focused on winning new business. This role requires proven success in sales management, strong leadership abilities, and a data-driven mindset. You will motivate your team, drive account management, and create a positive working environment. Competitive salary of £40-45k DOE plus opportunities for uncapped bonuses and a vibrant office culture are offered.

Benefits

23 days holiday (rising with service)

Employee Assistance Programme

Flexible pension scheme

Exclusive employee discounts

Luxury trip to Algarve for top performers

Uncapped bonuses

Engaged management team

Vibrant office culture

Qualifications

• Proven success as a high-performing Sales Consultant or Sales Manager in telesales or B2B.
• Strong background in new business development and account management.
• Experience in managing and motivating sales teams.

Responsibilities

• Lead and develop a team to achieve monthly revenue and KPI targets.
• Drive new customer acquisition through proactive strategies.
• Support consultants in account management and ensure high service quality.
• Deliver coaching, call listening, and regular one-on-ones.
• Analyse performance data to identify opportunities for improvement.
• Create a positive team culture focused on collaboration and achievement.

Skills

Sales Consultant success

New business development

Team management leadership

Communication skills

Data-driven mindset

Emotional intelligence

Job description

Job Description

About the role

Salary

£40-45k DOE, & OTB of £17,250

This role requires Belfast-based candidates to be office-based.

We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high‑performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands‑on leader who thrives in a fast‑paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.

Key Responsibilities

• Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
• Drive new customer acquisition through proactive contact strategies.
• Support consultants in account management, ensuring existing clients receive world‑class service and maximising upsell / cross‑sell opportunities.
• Deliver structured coaching, call listening, and regular 1 : 1s to improve skills, confidence, and results.
• Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
• Create a positive, high‑energy team culture that values collaboration, development, and achievement.
• Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.

What we’re looking for

• Proven success as a high‑performing Sales Consultant or Sales Manager, ideally in a telesales or B2B environment.
• Strong background in new business development and account management.
• Experience managing and motivating remote or office‑based sales teams.
• Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
• Data‑driven mindset with the ability to translate insights into actions that drive performance.
• Energetic, inspirational, and resilient leader who thrives in a target‑driven environment.

Additional Information

What we offer

• 23 days’ holiday (rising with service).
• Opportunities to work with global partners such as Google.
• Employee Assistance Programme with 24 / 7 wellbeing support.
• Flexible pension scheme to suit your needs.
• Access to exclusive employee discounts with leading retailers and brands.
• Gold Award Incentive : Two‑day luxury trip to the Algarve for top performers.
• Uncapped Bonuses : A strong motivator for ambitious sales professionals.
• Engaged Management Team : Leadership is actively involved and supportive.
• Proven Product Set : Customers love what’s being offered—this builds trust.
• Vibrant Belfast Office Culture : A dynamic environment with growth potential.