Telesales Manager

Focus 5 Recruitment; Leeds; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Team-based bonus

Influence sales strategy

Fast-growing business

Job summary

Focus 5 Recruitment in Leeds is seeking an experienced Telesales Manager to lead a team of around 10 sales professionals in a fast-growing business. You will drive call volume, conversion, quality and compliance while creating a motivated sales environment.

You will own day-to-day performance, coach through listening and feedback, and ensure CRM and processes are followed to achieve targets. This is a hands-on leadership role with commercial impact.

Qualifications

• Proven experience managing a telesales, outbound sales or contact centre team.
• Strong track record of achieving sales targets.
• Commercial awareness with understanding of activity, conversion and revenue.
• Coaching and people-management skills.
• Experience recruiting and developing salespeople.
• Data-driven approach to managing performance.
• Excellent communication and relationship-building skills.
• Understanding of process, compliance and customer experience.
• Energy, resilience and drive to succeed.

Responsibilities

• Lead, motivate and develop a team of around 10 Telesales Executives.
• Drive outbound call activity and conversion.
• Monitor KPIs including call volumes, conversion and sales performance.
• Coach the team through call listening, feedback and one-to-ones.
• Maintain high standards of customer communication.
• Ensure internal processes are followed.
• Ensure CRM systems are updated accurately.
• Maintain compliance with industry regulations.
• Identify and address performance issues.
• Recruit, onboarding and training of new team members.
• Create a high-performance, accountable culture.

Skills

Team leadership

Telesales experience

Coaching skills

Data-driven

CRM systems

Compliance knowledge

Sales analytics

Job description

Leeds | Office Based

Ready to lead a high-performing telesales team?

We're recruiting for an experienced and commercially minded Telesales Manager to lead a team of around 10 sales professionals within a fast-growing business.

You’ll be responsible for a team making proactive outbound calls to customers who have already been recommended treatment, with the aim of engaging them and securing bookings for their e-consultation.

This is a hands-on leadership role where you’ll drive call volume, conversion, quality and compliance, while creating a motivated and high-performing sales environment.

The Role

You’ll take ownership of the team's day-to-day performance, ensuring everyone has the skills, confidence and motivation to achieve their targets.

Your responsibilities will include:

• Leading, motivating and developing a team of around 10 Telesales Executives
• Driving high levels of outbound call activity and conversion
• Monitoring KPIs including call volumes, conversion and sales performance
• Coaching the team through call listening, feedback and regular one-to-ones
• Maintaining consistently high standards of customer communication
• Ensuring internal processes are followed
• Ensuring CRM systems are accurately and consistently updated
• Maintaining compliance with relevant industry regulations
• Identifying and addressing performance issues
• Recruiting, onboarding and training new team members
• Creating a positive, accountable and high-performance culture

A Commercial Mindset

We're looking for someone who wants to do more than simply manage a team.

You’ll contribute to the wider commercial strategy, using customer insight, sales data and your experience to identify better ways to reach, engage and convert potential customers.

You’ll be comfortable challenging what isn’t working, spotting opportunities and putting practical ideas into action to improve sales performance.

We're Looking For

• Proven experience managing a telesales, outbound sales or contact centre team
• A strong track record of achieving sales targets
• Commercial awareness and an understanding of activity, conversion and revenue
• Strong coaching and people-management skills
• Experience recruiting and developing salespeople
• A data-driven approach to managing performanceExcellent communication and relationship-building skills
• A strong understanding of process, compliance and customer experience
• Energy, resilience and a genuine desire to see your team succeed

What's on Offer?

• Bonus linked to team performance
• The opportunity to influence sales strategy
• A fast-growing and ambitious business

Why Apply?

This is an excellent opportunity for an experienced Telesales Manager, Sales Manager, Contact Centre Manager or Outbound Sales Manager who wants to make a genuine commercial impact.

You’ll have the opportunity to lead a team, improve performance and influence how the business converts customers.

If you’re commercially driven, enjoy a high-performance environment and get real satisfaction from developing people and delivering results, we’d love to hear from you.