Telesales Manager

Unispace; England; Remote; GBP 47,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Paid holiday leave

Travel opportunities across global offices

Job summary

A global design and construction firm is looking for a Telesales Manager to lead their outbound sales team in Sydney. This role offers competitive pay, relocation support, and a chance to work in a vibrant team culture focused on achieving outstanding KPIs. The successful candidate will coach and develop their team while aligning company objectives, ensuring excellence in activity and results. With a collaborative mindset and strong communication skills, you will thrive in this role while enjoying a generous benefits package.

Qualifications

• Proven leader of KPI-driven telesales or outbound teams.
• Skilled in coaching and performance management.
• Experience in global organisations or CRM systems is a plus.
• Organised, results‑driven, and comfortable juggling multiple priorities.
• High emotional intelligence with a collaborative, proactive mindset.
• Experience in global organisations, CRM systems, or design/build/commercial sectors is a plus.

Responsibilities

• Lead and develop a high-performing telesales team.
• Drive KPIs and analyze data to optimize performance.
• Oversee outbound activity and ensure brand representation.
• Hit daily, weekly, and monthly KPIs.
• Analyse data to identify gaps and optimise performance.
• Implement action plans to maximise pipeline and productivity.
• Maintain accurate reporting and call‑quality standards.
• Oversee outbound activity, call volumes, lead quality, and conversions.
• Ensure professional, compliant, and consistent brand representation.
• Partner with Marketing, Sales, and Operations to boost campaign impact.
• Research clients and proactively build a strong pipeline.
• Align team activity with broader commercial objectives.
• Ensure smooth handover of qualified opportunities to Sales Directors.
• Support strategic planning for pipeline growth and team development.

Skills

Leadership

Performance Management

Data-Driven Decision Making

Coaching

Communication

Tools

CRM systems

Job description

Relocation Package Available | UK/EMEA Candidates Welcome

Lead a high-performing sales team and start a new life in sunny Sydney, with full relocation support!

Unispace, a global leader in workplace strategy, design, and construction, is expanding its commercial capability across ANZ. We’re seeking a confident, results-driven Telesales Manager to lead our outbound sales team in Sydney. This is your opportunity to combine career growth, leadership, and an exceptional lifestyle, while working for a business that partners with some of the world’s most recognisable brands.

You will lead a high-performing outbound sales team, driving KPIs, coaching top talent, and shaping a world-class sales culture. Your mission is to maximise pipeline generation, create qualified opportunities, and ensure your team consistently achieves and exceeds targets, all within a fast-paced, KPI-driven environment.

Responsibilities include but not limited to

• Motivate, coach, and develop a high-performing telesales team
• Run 1:1s, feedback sessions, and performance reviews
• Foster a high-energy, accountable, and collaborative culture

Drive Performance & Results

• Hit daily, weekly, and monthly KPIs
• Analyse data to identify gaps and optimise performance
• Implement action plans to maximise pipeline and productivity
• Maintain accurate reporting and call‑quality standards

Operational & Commercial Excellence

• Oversee outbound activity, call volumes, lead quality, and conversions
• Ensure professional, compliant, and consistent brand representation
• Partner with Marketing, Sales, and Operations to boost campaign impact
• Research clients and proactively build a strong pipeline

Stakeholder Collaboration

• Align team activity with broader commercial objectives
• Ensure smooth handover of qualified opportunities to Sales Directors
• Support strategic planning for pipeline growth and team development

About you

• Proven leader of KPI-driven telesales or outbound teams
• Skilled in coaching, performance management, and data‑driven decision‑making
• Confident communicator, able to lead, influence, and handle challenging situations
• Organised, results‑driven, and comfortable juggling multiple priorities
• High emotional intelligence with a collaborative, proactive mindset
• Experience in global organisations, CRM systems, or design/build/commercial sectors is a plus

What We Offer

In return, you will receive a competitive salary and a generous benefits package, including a pension, paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well‑being.

Join Us

If you are passionate about joining Unispace and contributing to some of the world’s most recognisable commercial design projects, then please apply through our careers page.