Telesales Executive

Firmus Energy; Antrim and Newtownabbey District; On-site; GBP 40,000 - 70,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Uncapped commission

Private Medical Cover

Enhanced pension plan

Life assurance

Group income protection

Enhanced maternity benefits

Enhanced sick pay

Recognition programs

Long service awards

Job summary

Firmus Energy, based in Mallusk, Newtownabbey, is expanding its Sales Team. As a Telesales Executive, you’ll be goal-oriented, handle inbound and outbound calls for Gas and Electricity, and work under the Telesales Team Leader to hit targets and grow with the team.

The role offers a competitive base salary with uncapped commission, enabling earners to exceed £40,000 per year. Previous sales or customer-facing experience is valued, with progression opportunities and a supportive, target-driven

Qualifications

• Strong communication skills, both verbal and listening.
• Proven track record in meeting and exceeding sales targets.

Responsibilities

• Conduct inbound and outbound sales calls for Gas and Electricity customers.
• Meet and exceed daily, weekly and monthly sales targets.
• Handle customer objections with professionalism.
• Engage with vulnerable customers respectfully.
• Promote the firmus brand in a positive manner.
• Deliver accurate information to potential customers.

Skills

Clear communication

Target achievement

Customer empathy

Tools

CRM software

Job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Based in Mallusk, Newtownabbey, our team operates from a modern, purpose-built head office designed to support collaboration, innovation and employee wellbeing. With contemporary workspaces, excellent facilities and a welcoming culture, our new offices provide an inspiring environment where you can thrive and grow your career.

Role Overview

Due to continued growth, we are excited to be expanding our Sales Team. Reporting to the Telesales Team Leader, you will be goal-oriented, target-driven, and ready to take your sales skills to the next level. As a Telesales Executive at firmus energy, you’ll be part of a new team that’s all about hitting targets and growing together. Whether you’ve got experience in sales, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment.

Looking for a role where your hard work is rewarded? With a competitive base salary and uncapped commission, successful Telesales Executives have the potential to earn £40,000+ per year , putting you firmly in control of your success.

Role Responsibilities

• Conduct both inbound and outbound sales calls for Gas and Electricity customers.
• Meet and exceed daily, weekly and monthly sales targets.
• Handling customer objections
• Skilled in dealing with vulnerable customers
• Meet all business KPI’s
• Adhere to industry regulations
• Managing all customer interactions
• Promote the firmus brand in a positive way
• Deliver professional and accurate information to all our potential customers
• Undertake any other duties as directed by the Telesales Team Leader or Sales Manager

Experience Requirements

Essential

• At least 6 months direct sales experience in a contact Centre (inbound or outbound), customer retention or another customer facing direct sales role
• Proven record in meeting and exceeding sales targets

Strong communication skills, both verbal and listening, with the ability to build rapport quickly

Customer-focused mindset with a professional and positive approach

Desirable

• Previous experience in energy/utility sector sales (Gas/Electricity)
• Knowledge of regulatory requirements in the energy sector
• Experience working with commission-based or incentive-driven roles

Benefits

• Enhanced Annual Leave
• Uncapped commission
• Private Medical Cover
• Enhanced pension plan
• Life assurance
• Group income protection
• Enhanced maternity benefits
• Enhanced sick pay
• Recognition programs
• Long service awards

Career Progression

• Dedicated development opportunities
• Training and upskilling support

On-Site Facilities

• Free on-site parking
• Electric car charging points
• New modern office space
• High tech work stations

About firmus energy

firmus energy (supply) is Northern Ireland’s leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

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