Telesales and Retention Executive

Simplyhealth; Andover; On-site; GBP 21,000 - 30,000; Full time

Job summary

Simplyhealth is seeking a Telesales & Retention Executive in the UK to engage with existing and prospective customers on inbound and outbound calls. You will identify value in health plans, build rapport, and drive retention in a fast-paced, target-driven environment, while ensuring compliant, non-advised sales.

You will manage conversations, overcome objections, and maintain up-to-date product knowledge, delivering excellent customer service throughout the sales journey.

Qualifications

• Experience in target-driven sales environments.
• Strong communication and relationship-building skills.
• Confidence in handling objections and highlighting benefits.
• Self-motivated with focus on outcomes for customers and business.
• Excellent time-management and organisational skills.

Responsibilities

• Achieving and, where possible, exceeding individual sales and retention targets.
• Managing inbound and outbound customer conversations to maximise sales and retention opportunities.
• Building and maintaining positive relationships with existing and prospective customers.
• Delivering exceptional customer service throughout the sales journey.
• Effectively managing workload to meet performance, productivity and response-time expectations.
• Using initiative and sound judgement to overcome objections and find positive outcomes for customers and the business.
• Maintaining up-to-date product knowledge and ensuring compliance within an FCA-regulated environment.
• Completing administrative activities accurately and in line with agreed processes.
• Contributing to team success and supporting wider business objectives

Job description

About The Role

At Simplyhealth, we're on a mission to improve access to healthcare for everyone in the UK. As a Telesales & Retention Executive, you'll play a key role in helping customers understand the value of their health plan and supporting them to make informed decisions about their healthcare cover.

Working in a fast-paced and target-driven environment, you'll speak with both existing and prospective customers, handling inbound and outbound calls with confidence and professionalism. A significant part of the role involves engaging with customers who have requested to cancel their health plan, helping them recognise the benefits available to them and supporting retention wherever possible.

You’ll use your natural communication skills to build rapport, understand customer needs and demonstrate how our health plans can help improve access to healthcare. As part of an FCA-regulated business, you’ll deliver non-advised sales, ensuring customers are provided with clear information that enables them to make their own informed choices.

Key Responsibilities Include

• Achieving and, where possible, exceeding individual sales and retention targets.
• Managing inbound and outbound customer conversations to maximise sales and retention opportunities.
• Building and maintaining positive relationships with existing and prospective customers.
• Delivering exceptional customer service throughout the sales journey.
• Effectively managing your workload to meet performance, productivity and response-time expectations.
• Using initiative and sound judgement to overcome objections and find positive outcomes for customers and the business.
• Maintaining up-to-date product knowledge and ensuring compliance within an FCA-regulated environment.
• Completing administrative activities accurately and in line with agreed processes.
• Contributing to team success and supporting wider business objectives

About You

We're looking for someone who enjoys talking to people, is motivated by success and thrives in a fast-paced sales environment. You'll be passionate about helping customers while delivering strong commercial results.

To Be Successful In This Role, You'll Have

• Experience working in a target-driven environment.
• The ability to thrive in a fast-paced and performance-focused role.
• Strong communication and relationship-building skills, with the ability to build rapport quickly.
• Confidence handling objections and highlighting the benefits of products and services.
• A self-motivated approach and a desire to achieve the best outcomes for both customers and the business.
• Excellent organisational and time-management skills.
• A strong customer focus combined with commercial awareness.
• The ability to work collaboratively as part of a high-performing team.
• A passion for healthcare and helping people access the support they need.

Most importantly, you'll bring energy, resilience and a positive attitude, alongside a genuine desire to make a difference to customers' lives.

Your Recruitment Journey

We're committed to delivering a recruitment experience that is fair, inclusive and accessible for everyone. We want every candidate to have the opportunity to showcase their skills, experience and potential.

Your Recruitment Journey Will Include

• Application
• Introductory conversation with our Talent Acquisition Team
• Interview with the Hiring Manager
• Assessment activity
• Offer

If you require any adjustments during the recruitment process, we'll be happy to support you. We encourage applications from people of all backgrounds who share our passion for helping customers access affordable healthcare and live healthier lives.