Contact Centre Agent - Remote

Goodlord; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday (plus UK Bank holidays

Wellbeing coaching with Sanctus

Development fund for training

Inclusive culture

Job summary

Goodlord is hiring for a contact centre role that is fully remote, with quarterly travel to our London or Sheffield offices. Your first day will be in London (Aldgate East, E1), and travel costs are covered. The role is 40 hours per week, Monday to Friday 9am-6pm with occasional Saturday work.

Salary £26,600 (Year 1 OTE £27,400). Your experience in a fast-paced contact centre and comfort with inbound/outbound calls will help you support tenants, verify referrals, and keep customer records

Qualifications

• Experience in a fast-paced, highly targeted contact centre.
• Comfortable with inbound and outbound calls.
• Attention to detail and ability to identify inconsistencies.
• Credit or ID checks experience and lettings industry knowledge (nice to have)

Responsibilities

• Progress referencing applications and generate customer reports to KPI.
• Help tenants find their home by meeting/exceeding targets.
• Support customers with high accuracy via phone, live chat and email.

Skills

Target driven

Inbound calling

Outbound calling

Customer service

Job description

Location - This role is fully remote, with quarterly paid travel to either our London or Sheffield office.

Please note: Your first day will be in our London office (Aldgate East, E1), and all travel costs will be covered by us.
40 hours per week (Monday-Friday, 9am-6pm with very occasional Saturday working)

Salary - £26,600 (Year 1 OTE of £27,400)
Start Date - Tuesday 24th November 2026.
nb. Contact Centre experience is essential for this role.

As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!

The Opportunity:

• Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
• Helping tenants to get their dream home through meeting and exceeding targets.
• Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.

What we need from you:

• Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience.
• You must be comfortable with both inbound and outbound calling.
• Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
• Have great attention to detail and can easily identify inconsistencies

It would also be great if:

• You have previous experience in conducting credit or ID checks or working within the lettings industry
• you’re super organised and have proven your ability to prioritise effectively

Why you'll love being a Goodlordian

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.

Creating a space where everyone feels included is central to who we are.

Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences.

If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.