Telesales Advisor

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Inside Sales Advisor to enhance sales opportunities for market-leading security systems. This role involves advising residential customers on smart home security solutions and managing upgrades for existing clients. You will thrive in a collaborative team environment, receiving extensive training and support to ensure your success. With a focus on customer satisfaction, you'll leverage your excellent communication skills to provide a first-class experience. Join a company that values safety and offers a comprehensive benefits package, including a pension scheme and career development opportunities.

Benefits

Competitive salary and commission

Paid holidays and sick pay

Comprehensive benefits package

Career development opportunities

Employee discounts

Zero Harm policy

Training on company values

Qualifications

• Strong customer service orientation and communication skills.
• Ability to manage workload and work towards targets.

Responsibilities

• Assist customers with home security needs in a professional manner.
• Handle administration tasks related to processing leads using Salesforce.

Skills

Customer Service Skills

Verbal Communication

Written Communication

Salesforce

Computer Literacy

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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As an inside sales advisor, you will maximize sales opportunities of market-leading security systems to existing residential customers. Working within a team of established sales advisors, you will advise customers moving property as to the best smart home security system to suit their needs as well as providing upgrades for existing customers over the phone.

What we offer

• Competitive salary and commission
• Paid holidays and sick pay
• Comprehensive benefits package including pension up to 7% matched contribution, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders including Customer Service
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

How you will do it

As an Inside Sales Advisor, your role involves assisting domestic customers with their home security needs in a polite and professional manner. You'll promote our brand to existing and potential customers, providing accurate information on products and procedures. Your responsibilities include handling administration tasks related to processing leads and opportunities using Salesforce. Additionally, you'll cultivate strong relationships with both internal and external departments.

What we look for

• Computer literate - to be able to use outlook, word, excel, and internal systems (training will be provided on these)
• Excellent customer service skills to provide a customer first experience.
• Excellent verbal and written communication skills
• Be able to work as part of a team but also manage own workload.
• Be able to work to targets and meet KPI’s set.
• Tele sales experience would be an advantage nut not necessary as thorough training provided.