Telesales Advisor

Hollybank Trustees Ltd; Guiseley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Full training and ongoing support

Uncapped commission

Job summary

Hollybank Trustees Ltd in Guiseley is seeking a motivated Telesales Associate to join our Direct Sales team. You will speak with customers who have enquired about stairlift solutions and arrange qualified appointments for surveyors.

This role focuses on building rapport, delivering excellent customer experience, and earning via uncapped commission. Full training, supportive team, and clear opportunities to grow are offered.

Qualifications

• Previous sales, telesales, call centre or customer service experience would be advantageous.
• Excellent communication and relationship-building skills.
• Comfortable using computer systems and CRM software.
• Strong attention to detail and accuracy.
• Ability to manage and prioritise workload effectively.
• A positive and professional telephone manner.

Responsibilities

• Handle inbound enquiries from customers interested in stairlift solutions.
• Make outbound calls to follow up on enquiries and convert them into qualified survey appointments.
• Build strong relationships with customers through friendly, professional conversations.
• Understand customer needs through effective questioning and active listening.
• Explain the benefits of our products and services in a clear and helpful way.
• Maintain accurate customer records on our CRM system.
• Work closely with surveyors to coordinate appointments and share key customer information.
• Collaborate with Customer Service and wider teams to ensure an excellent customer journey.
• Achieve individual and team performance targets.
• Act as a positive ambassador for the business at all times.

Skills

Excellent communication

CRM software

Attention to detail

Prior sales experience

Time management

Tools

CRM software

Job description

• £25,000 basic salary with an OTE of £31,540+
• 25 days annual leave plus Bank Holidays
• Full training and ongoing support
• Genuine opportunity to maximise earnings through uncapped commission

Working Hours

• Monday to Thursday: 9:00am to 5:30pm
• Friday: 9:00am to 5:00pm
• One Saturday per month: 9:00am to 4:00pm (additional pay)

About the Role

We're looking for a motivated Telesales Associate to join our growing Direct Sales team. Every day, you'll speak with customers who have already enquired about our stairlift solutions through our national advertising campaigns. Your role is to understand their needs, provide guidance and arrange qualified appointments for our field-based surveyors.

This isn't a hard-selling environment. Our customers are often looking for a solution that can improve their independence, mobility and quality of life. Success comes from building rapport, asking the right questions and delivering exceptional customer experience from the very first conversation.

If you're target-driven, enjoy speaking to people and want to be rewarded for your performance, we'd love to hear from you.

What You'll Be Doing

• Handling inbound enquiries from customers interested in stairlift solutions
• Making outbound calls to follow up on enquiries and convert them into qualified survey appointments
• Building strong relationships with customers through friendly, professional conversations
• Understanding customer needs through effective questioning and active listening
• Explaining the benefits of our products and services in a clear and helpful way
• Maintaining accurate customer records on our CRM system
• Working closely with surveyors to coordinate appointments and share key customer information
• Collaborating with Customer Service and wider teams to ensure an excellent customer journey
• Achieving individual and team performance targets
• Acting as a positive ambassador for the business at all times

What We're Looking For

Experience & Skills

• Previous sales, telesales, call centre or customer service experience would be advantageous
• Excellent communication and relationship-building skills
• Comfortable using computer systems and CRM software
• Strong attention to detail and accuracy
• Ability to manage and prioritise workload effectively
• A positive and professional telephone manner

Personal Qualities

• Motivated and target-focused
• Resilient and determined to succeed
• Friendly, approachable and empathetic
• A team player who enjoys supporting colleagues
• Reliable and self-motivated
• Enthusiastic with a proactive attitude
• Someone who takes pride in delivering outstanding customer service

Why Join Us?

This is an opportunity to join a friendly and supportive team where your efforts are recognised and rewarded. You'll receive full training, ongoing coaching and the chance to build a successful career while helping customers find solutions that genuinely make a difference to their lives. With a competitive basic salary, uncapped commission and a steady flow of incoming enquiries, you'll have everything you need to succeed and maximise your earnings.