Telephony Platform Manager

JLA Limited; Ripponden; Hybrid; GBP 31,500 - 38,500; Full time

Job summary

JLA Limited in Ripponden is seeking a Telephony Application Manager to own the day‑to‑day management of our telephony applications and related services. You will coordinate with IT, suppliers and operations to ensure reliable call handling, incident resolution and change governance across the platform.

The role requires hands‑on experience with telephony systems, configuring call flows, managing incidents and changes, plus strong communication with stakeholders. A UK driving licence is preferred.

Qualifications

• Experience administering a telephony platform in a corporate environment.
• Ability to design and configure call flows and manage incidents.
• Experience coordinating with third‑party suppliers and SLAs.
• Knowledge of security/compliance controls for telephony apps.

Responsibilities

• Own operational management of telephony applications and services.
• Manage incidents, triage and stakeholder communications.
• Lead change and release activity with risk assessment and testing.
• Coordinate with third‑party carriers and suppliers; monitor SLAs.
• Maintain runbooks, run documentation and training for users.

Skills

Telephony platform administration

Call flow design

Incident management

Change & release management

Stakeholder communication

Security & compliance controls

Education

Full UK driving licence

Tools

Genesys

NICE

Avaya

Job description

JLA Limited in Ripponden is seeking a Telephony Application Manager to own the day‑to‑day management of our telephony applications and related services. You will coordinate with IT, suppliers and operations to ensure reliable call handling, incident resolution and change governance across the platform.

The role requires hands‑on experience with telephony systems, configuring call flows, managing incidents and changes, plus strong communication with stakeholders. A UK driving licence is preferred.