Application Support Manager

Gravitas Group; Bradford; Hybrid; GBP 51,000 - 69,000; Full time

Job summary

Gravitas Group in West Yorkshire is seeking an IT Applications Support Manager on a permanent, full-time basis. The role leads second- and third-line support across a dynamic, enterprise-level application landscape, with a hybrid work setup.

You will mentor a team of Applications Support Analysts, manage incidents and trends for high availability, and collaborate with Change Management, Service Transition, and Engineering to ensure services are ready and supportable.

Qualifications

• Proven experience leading an IT applications or technical support team in a medium-to-large enterprise.
• Strong technical grasp of enterprise SaaS, PaaS, hybrid, and on‑prem environments.
• Deep familiarity with ITIL processes: Incident, Problem, Change, Service Transition.
• Hands-on expertise in log analysis, scripting, data flow, and transaction monitoring.

Responsibilities

• Lead and mentor a team of Applications Support Analysts and drive excellence.
• Own incident, problem, and trend management to ensure high availability.
• Collaborate with Change Management, Service Transition, and Engineering for readiness.
• Identify opportunities to reduce technical debt and improve lifecycles.
• Partner with third-party vendors to align roadmaps and deliver operations.

Skills

Leadership

ITIL knowledge

Log analysis

Scripting

App monitoring

Vendor coordination

Job description

IT Applications Support Manager

Location: West Yorkshire - hybrid

Role Type: Full-time | Permanent

Salary: £60,000 (potential flexibility)

Applications Support Manager required on a Permanent basis, to lead the second- and third-line support operations across a dynamic, enterprise-level application landscape.

What You’ll Do:

• Lead & Support: Mentor, guide, and develop a team of Applications Support Analysts, fostering a culture of accountability and technical excellence.
• Ensure Operational Resilience: Own the management of incidents, problems, and trends to maintain high availability and performance across core application services.
• Cross-Practice Collaboration: Work closely with Change Management, Service Transition, and Engineering teams to ensure new services are operationally ready and supportable.
• Drive Improvement: Identify opportunities to reduce technical debt, optimize application lifecycles, and drive shift-left initiatives with the IT Service Desk.
• Supplier Management: Partner with third-party software vendors and partners to align roadmap goals and manage operational delivery.

What We’re Looking For:

• Proven experience leading an IT applications or technical support team within a medium-to-large enterprise environment.
• Strong technical grasp of enterprise applications across SaaS, PaaS, hybrid, and on-premise environments.
• Deep familiarity with ITIL frameworks (Incident, Problem, Change, Service Transition)
• Hands‑on expertise in log analysis, scripting, application logic, data flow, and transactional monitoring.
• Outstanding communication skills, a collaborative mindset, and calm leadership under pressure.

This is a brand-new role for the technology function. Therefore, this is a great chance to make the role your own and be a major force in how the business views technology.

Interviews will be a two-stage process, with the first being an initial interview on Teams, followed by a more formal face-to-face interview.