Telephony Architect

Fyre Global Ltd; Manchester; Hybrid; GBP 69,000 - 110,000; Part time

Job summary

Fyre Global Ltd seeks a Contract Telephony Solutions Architect to implement AI-powered voice systems for client deployments. You will configure and optimise cloud telephony platforms, address pain points, and lead end-to-end changes with minimal handover.

You'll run solution proposal calls, explain options to both technical and non-technical clients, and deploy ElevenLabs-based AI call agents. The role requires shift 1pm-10pm UK time and on-site 3 days/week or remote for the right candidate.

Qualifications

• Hands-on experience optimising cloud telephony platforms.
• Experience on 8x8, Five9, RingCentral, Gamma, NetSapiens, or GoTo.
• 6–12 months building and deploying AI call agents.
• Ability to explain call groups, queues and auto-attendants to non-technical clients.
• Availability for 1pm–10pm UK time shift.

Responsibilities

• Review client telephony setups and recommend changes to address pain points.
• Run solution proposal calls with clients and implementation managers.
• Configure, test and deploy changes end-to-end with no handover.
• Build and deploy AI call agents on ElevenLabs, starting with out-of-hours routing.
• Join an established team of architects and train with permanent staff.

Skills

Telephony platforms

AI call agents

Consultative approach

Tools

8x8

Five9

RingCentral

Gamma

NetSapiens

GoTo

ElevenLabs

Job description

Contract Telephony Solutions Architect - AI Voice Agents - Inside IR35

Not another “fix the tickets” contract.

A fast-growing UK cloud telephony provider is deploying new phone systems and AI call agents for clients faster than their team can keep up, and they need people who’ve done this before: configuring and optimising real customer platforms, not just supporting them.

Contract length is expected to be up to 6 months, with an ASAP start. They are looking for 2-3 contractors. Hours are Monday to Friday, 1pm-10pm UK time, to cover the North American shift. Office attendance is 3 days a week preferred, but they will consider remote for the right person.

What you’ll be doing

• Logging onto client telephony platforms, reviewing how they’re set up against the pain points that made them sign up (missed calls, no voicemail, no failover), and recommending what to change
• Running solution proposal calls with clients and an implementation manager, explaining the options in plain English to anyone from a local garage owner to an IT lead
• Configuring, testing and deploying the agreed changes yourself, end to end, with no handover to a separate install team
• Building and deploying AI call agents on ElevenLabs, starting with out-of-hours routing and moving into in-hours call handling
• Getting up to speed quickly alongside an established team of architects, with the same training as permanent staff

What matters

• Hands-on experience optimising cloud telephony platforms, not just resolving support tickets. Ideally 3-4 of the main ones (8x8, Five9, RingCentral, Gamma, NetSapiens, GoTo)
• Alternatively, deep experience on one or two platforms plus 6-12 months building and rolling out AI call agents
• A consultative approach and the ability to explain call groups, queues and auto-attendants to non-technical clients
• Comfortable working the 1pm-10pm shift. This is non-negotiable
• Confident owning a client’s implementation from review through to go-live
• Available at short notice, as the client needs people as soon as possible

If you’ve spent years inside these platforms and want to take on a role where you configure and deploy, rather than just support, this should be of interest