Telephony Admin Officer - Dynamic, Team-Focused Role

Allscreens Nationwide Ltd; Coleraine; On-site; GBP 26,000 - 28,000; Full time

Job summary

Allscreens Nationwide Ltd in Ballykelly, Northern Ireland, is recruiting AO role for our client. Successful candidates will start once vetting and ANI are completed. Rate of pay is £13.75 per hour, with a full-time 37-hour week.

Contracted hours are 8am–8pm Mon–Fri and every 4th Saturday on a rota, though current shifts vary 9am–5pm. Essential criteria include five GCSE/A‑C passes with Maths and English; strong IT skills (Word/Excel) and excellent verbal and written communication; ability to

Qualifications

• Five GCSE/GCE passes (A–C) with Maths and English.
• Proof of certs required.
• Excellent IT skills, including Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Responsibilities

• Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised environment.
• Excellent verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work within and contribute to a team environment.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Organised with good time management skills.

Skills

Verbal communication

Written communication

Time management

Teamwork

Initiative

Education

Five GCSE/GCE passes (A–C) with Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

Allscreens Nationwide Ltd in Ballykelly, Northern Ireland, is recruiting AO role for our client. Successful candidates will start once vetting and ANI are completed. Rate of pay is £13.75 per hour, with a full-time 37-hour week.

Contracted hours are 8am–8pm Mon–Fri and every 4th Saturday on a rota, though current shifts vary 9am–5pm. Essential criteria include five GCSE/A‑C passes with Maths and English; strong IT skills (Word/Excel) and excellent verbal and written communication; ability to