Telephone Support Volunteer - HOME BASED

Alzheimer's Society; England; Remote; GBP 10,000 - 40,000; Full time

Job summary

Alzheimer's Society seeks volunteers to provide vital support to individuals awaiting a dementia diagnosis. The role requires good communication and empathy to help ease anxieties and connect people with appropriate resources. It offers the chance to make a significant impact during a challenging time.

Qualifications

• Over the age of 18.
• Good verbal communication and listening skills, particularly on the telephone.
• Demonstrated empathy with others.
• Confidence with IT.
• Willingness to learn and enjoy being part of a team.

Responsibilities

• Provide telephone support and information to people affected by dementia.
• Reach out to offer support and signpost to other services.
• Be a key contact for individuals using the services.

Skills

Verbal communication

Listening skills

Empathy

IT confidence

Flexibility

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

This exciting volunteering opportunity will take place supporting people waiting for a diagnosis of dementia, in the Western Trust area of Northern Ireland. However it can be carried out remotely.

It is expected that the calls are made between Monday and Friday 9-5, however there may be some flexibility to this.

We are looking for people keen to support those who are experiencing an uncertain time, and who maybe anxious or worried. It is about reaching out, offering support and sign posting to other appropriate services. We are currently contacting around 30 people per month.

This is a crucial part of our service as it allows us to build up relationships with people before they get a diagnosis, which will help us support them after their diagnosis.

You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

This role will be subject to a satisfactory Criminal Records Check from either theDisclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check,please [e-mail]

Interested?To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are confident with IT.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by [e-mail] call on0300 222 5706

About Alzheimer's Society

About Alzheimer’s Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support servicesso that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference:We're passionate, we're focused and we make a lasting impact for people affected by dementia.

Trusted expert:We're listening, we're learning and we use experience and evidence.

Better together:We're open, we combine our strengths and we achieve more together.

Compassionate:We're kind, we're honest and we don't shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone.We will look at making reasonable adjustments for people who have a disability or long-term condition.