Telephone Support Volunteer - St Helens & Knowsley

Alzheimer's Society; Knowsley; Remote; GBP 10,000 - 40,000; Full time

Job summary

Alzheimer’s Society is seeking a Telephone Support Volunteer in Knowsley to provide vital assistance to individuals affected by dementia. In this role, you'll leverage your interpersonal skills to connect people with the appropriate support and services, ensuring they receive tailored and compassionate help. This flexible telephone role can be completed from home, directly supporting the community in emotional and practical ways.

Qualifications

• You are over 18 years old.
• Good verbal communication and listening skills over the telephone.
• Ability to demonstrate empathy with others.

Responsibilities

• Provide support and services information to people affected by dementia.
• Perform Keep in Touch calls as a key contact for service users.
• Signpost individuals to local services and groups.

Skills

Verbal communication

Listening skills

Empathy

Flexibility

Job description

About The Role

Want to use your interpersonal skills over the telephone to provide vital support and services information to people affected by dementia?

As a Telephone Support Volunteer you will help people living with dementia, affected by dementia or people that are worried about their memory connect to support and services that are available to them. You will provide a service that is tailored to a person's needs, interests, abilities, history and personality. You will be a key point of contact for people using our services, ensuring that we keep in touch with people at a time when they need our support.

Our Community Dementia Advisers across Knowsley and St Helens are looking for a Telephone Support Volunteer to offer people living with dementia and their carers Keep in Touch calls. This is a telephone based role and can be completed from home, but it is beneficial for you to be based within the Knowsley/St Helens area, as you will be signposting people to other local services and groups in the community.

This role will be subject to a satisfactory Criminal Records Check from either theDisclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check,please [e-mail]

Interested?To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• You want to enable people using our service access the right support.
• You have good verbal communication and listening skills, particularly on the telephone.
• You are perceptive and able to demonstrate empathy with others.
• You are flexible, willing to learn and enjoy being part of a team.
• You are over the age of 18

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by [e-mail] call on0300 222 5706

About Alzheimer's Society

About Alzheimer’s Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support servicesso that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference:We're passionate, we're focused and we make a lasting impact for people affected by dementia.

Trusted expert:We're listening, we're learning and we use experience and evidence.

Better together:We're open, we combine our strengths and we achieve more together.

Compassionate:We're kind, we're honest and we don't shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone.We will look at making reasonable adjustments for people who have a disability or long-term condition.