Lasting Power of Attorney Volunteer - remote or hybrid (Birmingham office)

Alzheimer's Society; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

Join Alzheimer's Society as a Lasting Power of Attorney Volunteer and help people affected by dementia navigate a complicated process. You will make calls to clients, assist them with understanding and completing their applications, and play a vital role in empowering families to make crucial decisions about their futures. If you're a great communicator with IT skills and a willingness to support others, this is an excellent opportunity.

Benefits

Training and support

Flexible working hours

Qualifications

• Over the age of 18.
• Able to make a complex process simple for others to understand.
• Experience in managing telephone calls and keeping records.

Responsibilities

• Making introduction calls to explain the service.
• Completing Lasting Power of Attorney applications over the phone.

Skills

Verbal communication

IT skills

Timekeeping

Job description

About The Role

If you want to make a difference for people affected by dementia and their families, helping to give them a voice and protect their choices,then we’d love to hear from you!

A Lasting Power of Attorney is a legal tool that lets the person with dementia choose people they trust to make decisions for them, at times when they may need it most. For example, it could be temporary help to cover a short hospital stay, or longer-term support to manage decisions around health and care.

As a Lasting Power of Attorney Volunteer, you’ll be helping to simplify a complicated administrative process for people affected by dementia and their families, ensuring they have their say in planning for their future.The Lasting Power of Attorney Volunteer role comprises of two main activities, making introduction calls and/or appointment calls.

Introduction calls– You will be contacting peoplewho have been referred through the support line to the Society’s Lasting Power of Attorney Digital Assistance Service.You will explain how the service works and theinformation required at the time of the telephone appointment to complete the forms,answering any questions (but not giving legal advice) and booking appointments. These calls will be carried out during sessions of approx. 4 hours.

Appointment calls– You will be using the Office of the Public Guardian online Lasting Power of Attorney tool to take the information provided to you by the service user over the telephone to fill in their Lasting Power of Attorney online application. These calls will be carried out during sessions of approx. 4 hours (each call usually takes up to 1 hour).

Please note, as a Lasting Power of Attorney volunteer you may choose to doeitherthe introduction call activitiesorthe appointment call activities,oryou can choose to dobothactivities in your role. Commitment to sessions of a minimum of 4 consecutive hours within one day for both activities is essential.

Interested?To apply for this role please click on the 'Apply' button at the bottom of the page.

You’ll be great for the role if you:

• Are a good verbal communicator with great listening skills, able to make a complex process simple for others to understand.
• Have strong IT skills, including the ability to complete forms online, generate letters and demonstrate strong record keeping skills.
• Are an excellent timekeeper, able to work through a number of telephone calls and/or follow a diary of appointments.
• Are looking for opportunities to gain additional skills and confidence whilst supporting others in a challenging and highly rewarding way.
• Are over the age of 18

Where and when do I need to be available?

The role is based remotely, however, there is the opportunity to work from our Birmingham office based at Tricorn House in the city centre. To work remotely you will need internet access, your own computer/ laptop, and phone. The 4-hour sessions need to be carried out during normal office hours, Monday to Friday between 9am - 5pm.

What training and support will I get?

You will receive training, ongoing supervision and support from the wider Lasting Power of Attorney team and an assigned support colleague.

Learning and induction will take between 1 and 3 months depending on time commitment.

To put the role into practice most effectively volunteers are recommended to continue after initial training is completed for at least 12 months.

This role will be subject to a satisfactory Criminal Records Check (including Adults Barring List) from either the Disclosure and Barring Service (England & Wales), Disclosure Scotland Check (Scotland) or AccessNI (Northern Ireland). If you require further information regarding Criminal Records Check, please contact [e-mail]

If you find completing online applications difficult, please don't let this stop you from applying....please call or email us and we can support you with the application process. You can contact the Volunteering Support Team by [e-mail] call on0300 222 5706

About Alzheimer's Society

About Alzheimer’s Society

Alzheimer’s Society is here for everyone affected by dementia.

By 2025, an estimated 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends will be affected.

Dementia is a complex condition, and there’s no one-size fits all solution but until we find a cure, our aim is to transform lives today.

We do this by:

• Providing flexible support servicesso that people with dementia, their carers and loved ones, can access expert advice and guidance, support through their most challenging days, and a safe space to turn when they need it.
• Being a force for change - using research and influencing to push for breakthroughs that will change the lives of people affected by dementia now and in future.

Our Values

Determined to make a difference:We're passionate, we're focused and we make a lasting impact for people affected by dementia.

Trusted expert:We're listening, we're learning and we use experience and evidence.

Better together:We're open, we combine our strengths and we achieve more together.

Compassionate:We're kind, we're honest and we don't shy away from challenges.

Equal opportunities

Alzheimer’s Society is committed to equal opportunities.

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.
This means ensuring our recruitment processes are barrier-free and as inclusive as possible to everyone.We will look at making reasonable adjustments for people who have a disability or long-term condition.