Telephone Customer Support Specialist - Mercedes-Benz

Hedin Automotive London Ltd; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading automotive company is seeking a Telephone Customer Support Specialist to provide exceptional service to customers. You will be the first point of contact, handling inquiries with professionalism and warmth. This role offers a competitive salary, comprehensive training, and opportunities for progression within a supportive and inclusive workplace.

Benefits

Competitive salary

Comprehensive training

Pension scheme and life assurance cover

Exclusive staff discounts

Employee Assistance Programme

Opportunities for progression

Qualifications

• Previous experience in customer service required.
• Ability to engage and reassure customers of all backgrounds.
• Flexible and eager to learn about new products and services.

Responsibilities

• Handle incoming general enquiry calls with courtesy and professionalism.
• Accurately record and follow up on all customer enquiries.
• Keep up to date with product updates and dealership promotions.

Skills

Verbal communication

Listening skills

Customer service

Multitasking

Organisational skills

Tools

CRM systems

Job description

Job Description

Mercedes-Benz of Dartford & Bromley are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist, working 40 hrs per week, shift pattern8am-5pm, 9am-6pm, 9.30am-6.30pm Monday to Friday. Some weekend shifts typically 1 in 6 - 8am-5pm Saturday and 10am-5pm Sunday. If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.

Deliver Exceptional Customer Service: Telephone Specialist Role

As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. You will use your communication skills to support customers with their enquiry needs, ensuring everyone receives the highest level of care from their very first interaction.

Who We Are Looking For: Key Telephone Customer Service Skills & Attributes

• Excellent verbal communication skills, with the ability to engage and reassure customers of all backgrounds.
• Strong listening skills and attention to detail when recording information.
• Positive, empathetic, and patient manner, especially in busy periods.
• Passion for delivering memorable, high-quality customer service experiences.
• Ability to work efficiently as part of a professional team and independently.
• Confident using phone systems and customer database tools (CRM)
• Previous experience in a customer service is a requirement however this does not have to be in Automotive - we can teach you the rest!
• Flexible, proactive attitude and eager to learn about new products, services, and processes.

Main Responsibilities: Customer Service Support via Telephone

• Handle incoming general enquiry calls with courtesy, efficiency, and professionalism
• Accurately record, transfer, and follow up on all customer enquiries
• Keep up to date with Mercedes-Benz product updates, services, and dealership promotions to provide accurate information
• Consistently embody Mercedes-Benz values of customer focus, integrity, and professionalism

What Makes You a Great Fit for the Telephone Customer Support Specialist Role?

• Natural enthusiasm and courtesy when engaging with customers over the phone
• Ability to multitask while maintaining accuracy and a positive attitude
• Team-oriented mindset, ready to support colleagues and contribute to an inclusive environment
• Reliable organisational skills and a commitment to confidentiality and data protection
• Enjoy being a brand ambassador for a global luxury brand

Benefits of Working as a Telephone Customer Support Specialist

• Competitive salary
• Comprehensive training
• Pension scheme and life assurance cover
• Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and selected partner retailers
• Employee Assistance Programme and wellbeing support
• Supportive, inclusive workplace dedicated to your development
• Opportunities for progression within Hedin Automotive and the wider Mercedes-Benz network

How to Apply: Join Our Customer Support Team at Mercedes-Benz

If you are committed to making a positive impression with every customer conversation and want to establish your career in a dynamic Mercedes-Benz dealership, we would love to hear from you.

Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all identities, backgrounds, and abilities. All offers of employment are subject to pre-employment checks, including right to work, references, and a criminal record check. Discover more about our company and values at https://www.hedinautomotive.co.uk/.