Telephone Customer Support Specialist - Mercedes-Benz

Hedin Automotive London Ltd; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Hedin Automotive as a Telephone Customer Support Specialist in Dartford, where you'll deliver exceptional customer service for Mercedes-Benz. This role involves handling customer enquiries with professionalism and warmth, supporting a vibrant team in a luxury automotive environment. With comprehensive training and development opportunities, this position is ideal for those looking to grow their customer service career.

Benefits

Competitive salary

Comprehensive training

Pension scheme and life assurance

Exclusive staff discounts on Mercedes-Benz vehicles

Employee Assistance Programme

Supportive workplace with development opportunities

Qualifications

• Previous customer service experience required.
• Confident in using phone systems and customer database tools.

Responsibilities

• Handle incoming general enquiry calls courteously and efficiently.
• Accurately record and follow up on customer enquiries.
• Stay updated on Mercedes-Benz products and services.

Skills

Excellent verbal communication skills

Strong listening skills

Attention to detail

Positive and empathetic manner

Ability to multitask

Proactive attitude

Tools

CRM systems

Job description

Job Description

Mercedes-Benz of Dartford & Bromley are seeking a friendly, organised, and service-oriented individual to join our team as a Telephone Customer Support Specialist. The role involves working 40 hrs per week, with shift patterns including 8am-5pm, 9am-6pm, 9.30am-6.30pm, Monday to Friday. Some weekend shifts are also available, typically 1 in 6, from 8am-5pm on Saturday and 10am-5pm on Sunday.

If you thrive on delivering outstanding customer care, enjoy supporting people via telephone, and want to represent Mercedes-Benz, this is an excellent opportunity to build your customer service career.

Deliver Exceptional Customer Service: Telephone Specialist Role

As a Telephone Customer Support Specialist, you will be the first point of contact for new and returning customers, handling phone calls with professionalism and warmth. Your communication skills will support customers with their enquiries, ensuring they receive the highest level of care from their first interaction.

Who We Are Looking For: Key Skills & Attributes

• Excellent verbal communication skills, capable of engaging and reassuring customers from diverse backgrounds.
• Strong listening skills and attention to detail when recording information.
• Positive, empathetic, and patient manner, especially during busy periods.
• Passion for delivering high-quality customer service experiences.
• Ability to work efficiently both independently and as part of a team.
• Confident in using phone systems and customer database tools (CRM).
• Previous customer service experience is required, but not necessarily in the automotive industry; training will be provided.
• Flexible, proactive attitude and eagerness to learn about new products, services, and processes.

Main Responsibilities: Customer Service Support via Telephone

• Handle incoming general enquiry calls courteously, efficiently, and professionally.
• Accurately record, transfer, and follow up on customer enquiries.
• Stay updated on Mercedes-Benz products, services, and dealership promotions to provide accurate information.
• Uphold Mercedes-Benz values of customer focus, integrity, and professionalism.

What Makes You a Great Fit?

• Natural enthusiasm and courtesy when engaging with customers over the phone.
• Ability to multitask while maintaining accuracy and a positive attitude.
• Team-oriented mindset, supporting colleagues and fostering an inclusive environment.
• Reliable organisational skills and a commitment to confidentiality and data protection.
• Enjoy being a brand ambassador for a global luxury brand.

Benefits

• Competitive salary
• Comprehensive training
• Pension scheme and life assurance
• Exclusive staff discounts on Mercedes-Benz vehicles, servicing, and partner retailers
• Employee Assistance Programme and wellbeing support
• Supportive, inclusive workplace with development opportunities
• Potential for progression within Hedin Automotive and the wider Mercedes-Benz network

How to Apply

If you are committed to making a positive impression with every customer interaction and wish to develop your career in a vibrant Mercedes-Benz dealership, we would love to hear from you.

Hedin Automotive is an equal opportunity employer. We welcome applications from candidates of all backgrounds and abilities. All employment offers are subject to pre-employment checks, including right to work, references, and criminal record checks. Learn more about us at https://www.hedinautomotive.co.uk/.