Telephone Business Development Manager - Bridging

West One Loans; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

West One Loans is seeking a Telephone Business Development Manager specializing in Bridging. The successful candidate will actively engage intermediaries, assess enquiries, and use their bridging finance expertise to drive new business. This role requires excellent sales skills, attention to detail, and effective communication, as the candidate will liaise with various stakeholders to ensure outstanding customer service.

Qualifications

• Experience in a sales role is highly desirable.
• Knowledge of bridging finance is essential.
• PC literate with skills in Outlook, Word, Excel and PowerPoint.

Responsibilities

• Create, manage and develop relationships to achieve new business targets.
• Assess enquiries and produce terms within SLA.
• Collaborate with field BDM to maximize sales opportunities.

Skills

Sales Techniques

Relationship Building

Communication

Attention to Detail

Education

Previous experience in sales

Knowledge of bridging finance

Tools

Hubspot

Outlook

Word

Excel

PowerPoint

Job description

Telephone Business Development Manager - Bridging

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Telephone Business Development Manager - Bridging

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As a Telephone Business Development Manager, you will be responsible for creating, managing and developing relationships through proactive telephone contact with intermediaries within your allocated region based on postcode allocation promoting the West One’s finance products. You will need to have expert knowledge in West One’s Bridging criteria and be able to structure loans to meet the requirements of the broker while working within our lending appetite. The role involves working collaboratively with a field based BDM to hit Bridging regional completion targets through interactions with firms who are new and lapsed as well as key account management.

Key Accountabilities

• To create, manage and develop relationships with introducers to achieve new business targets.
• Have expert knowledge of West One’s Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s.
• Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities.
• Speaking to our introducers and handling new business enquiries.
• Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.
• Ensure that our products are front-of-mind and that all intermediaries are updated about new products and features.
• Ensure up to date knowledge of firm’s products and criteria which is essential to the role.
• Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role.
• Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news.
• Key tasks include:
• Proactivity calling new/existing/lapsed intermediaries to engage them with West One’s Bridging products
• Carry out thorough fact find with the intermediary to asses the size of the opportunity and identify appropriate firms to work with the field BDM
• Book meetings with intermediaries via teams to present our Bridging proposition and our USPs
• Assess enquiries via telephone and email and identify sales opportunities, develop expertise in deal structuring in order to produce terms/quotes
• Understand and be able to articulate the product features and benefits across Bridging products
• Follow up on terms issued within SLA in order to progress them into applications, handling objections in order to win the deal
• Make introductions to new firms registering with West One and ensure they are aware of key contacts for enquiries/support in that region
• Keep intermediaries informed on changes to our Bridging products, including but not limited to criteria, pricing, processes via telephone or email
• Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected
• Ensure all activity is logged in Hubspot (our CRM system)
  

This list is not exhaustive and the duties are liable to change from time to time in line with the needs of the business

Skills & Competencies

• Pass internal competency tests post induction.
• Good telephone manner, able to articulate yourself in a clear way
• Able to develop successful working relationships and build trust and confidence with intermediaries
• Ability to multi-task to ensure SLA's are met.
• Confidence to pursue leads and use sales techniques to overcome objections.
• Excellent call handling, listening, and influencing skills.
  
  

Knowledge & Qualifications

• Previous experience within a sales role would be highly desirable.
• Knowledge of bridging finance required.
• PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.
  
  

Personal Attributes

• Good attention to detail and able to analyse and present complex information in a clear, relevant and interesting way.
• Self-motivated and enthusiastic with the drive to succeed and deliver results.
• Strong communication both written and verbal.
• Proactive team player - ability to work on own initiative, solo and as part of a team.
• Punctual, well organised with good administration skills.
  
  

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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