Telephone Account Manager

Aviva plc; Bristol; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Bonus opportunity

Pension up to 14%

Holiday allowance 29 days

Private medical benefit

Retail discounts

Share plan

Save As You Earn

Parental leave

Cycle to work

Volunteer days

Wellbeing support

Job summary

Aviva plc in Bristol is seeking a Telephone Account Manager to build strong relationships with advisers, drive sales, and use data to identify opportunities. You’ll thrive on confident phone conversations, proactive outreach, and turning insights into actions.

Join an Account Management team focused on protection products, engagement, and growth. The role offers a starting salary of £36,000–£41,000, bonus potential, a generous pension, and flexible benefits designed to support wellbeing and

Qualifications

• Strong communication skills – verbal and written, with resilience when dealing with complex situations
• Proven sales experience and ability to influence others in a positive way
• Comfortable interpreting data to provide informed insights and target development and growth
• The role has a minimum requirement of R01 & R05 or equivalent qualifications. If this is not currently held, R01 & R05 are required to be achieved within the first 12 months of role
• Specialist protection experience in financial services (desirable)

Responsibilities

• Build relationships with advisers to grow their business
• Use telephony, social media, and digital tools to deliver value for advisers and Aviva
• Role is key to achieving profit and volume targets and contributing to the company’s success

Skills

Strong communication

Sales experience

Data interpretation

R01 & R05 qualifications

Protection experience (desirable)

Job description

Telephone Account Manager

Location: Bristol

Starting Salary: between £36,000 to £41,000 (depending on skills, experience, and qualifications)

This is a great job for someone who loves building relationships and driving results. If you enjoy connecting with advisers, influencing decisions, and making a real impact, this role is for you. You'll thrive if you're confident on the phone, proactive, and ready to use data to spot opportunities.

A bit about the job:

You'll join our dynamic Account Management team, known for market-leading engagement and support. We work with advisers to showcase Aviva's protection products and help them grow their business. Using telephony, social media, and digital tools, you'll deliver value for advisers and Aviva. This role is key to achieving profit and volume targets, so you'll play a big part in our success.

Skills and experience we’re looking for:

• Strong communication skills – verbal and written, with resilience when dealing with complex situations

• Proven sales experience and ability to influence others in a positive way

• Comfortable interpreting data to provide informed insights and target development and growth

• The role has a minimum requirement of R01 & R05 or equivalent qualifications. If this is not currently held, R01 & R05 are required to be achieved within the first 12 months of role

• Specialist protection experience in financial services (desirable).

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £36,000 to £41,000 (depending on skills, experience, and qualifications)

• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva's.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer's leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box?

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here