Telemarketer

Addition; Norwich; On-site; GBP 18,000 - 26,000; Full time

Job summary

Addition in Norwich is seeking a confident Telemarketer to join its growing sales function. You will generate new business, develop customer relationships and turn conversations into sales across pre-owned consumer electronics.

Make outbound calls to new prospects, qualify opportunities, introduce customers to stock and drive sales through our dealer portals. You will keep CRM records up to date, work toward clear targets and contribute to revenue in a fast-moving technology market.

Qualifications

• Experience in telemarketing, telesales or outbound calling.
• Confident with high-volume calls and measurable targets.
• Strong communication and rapport-building skills.
• Organised approach to managing leads and follow-ups.
• Good CRM discipline and accurate data handling.
• Commercial awareness and resilience a plus.

Responsibilities

• Making outbound calls to new prospects, existing customers and dormant accounts to uncover sales opportunities.
• Building rapport quickly, understanding customer requirements and qualifying genuine buying opportunities.
• Introducing customers to available pre-owned technology, including mobiles, tablets, laptops, consoles and wearables.
• Driving sales through an online dealer portal and helping customers identify suitable UK and US stock.
• Identifying new buyers and supporting them through onboarding, from initial contact through to their first orders.
• Managing follow-ups consistently to keep opportunities moving and improve conversion.
• Keeping CRM records accurate and up to date, including call outcomes, customer notes and next actions.
• Working towards clear activity, conversion, sales and gross profit targets.
• Handling objections confidently and using customer feedback to improve future conversations.

Skills

Telemarketing

Telesales

Outbound calling

CRM discipline

Communication skills

Lead management

Target driven

Microsoft Office

Independent working

Tools

CRM software

Job description

Telemarketer / Sales

We're working with an established technology business looking to add a confident, commercially minded Telemarketer to its growing sales function. You'll play a key role in generating new business, developing customer relationships and turning conversations into sales across the pre‑owned consumer electronics market.

Role Overview:

• Location: Norwich
• Package: Competitive salary
• Industry: Technology / Consumer Electronics

What You'll Be Doing:

• Making outbound calls to new prospects, existing customers and dormant accounts to uncover sales opportunities.
• Building rapport quickly, understanding customer requirements and qualifying genuine buying opportunities.
• Introducing customers to available pre‑owned technology, including mobiles, tablets, laptops, consoles and wearables.
• Driving sales through an online dealer portal and helping customers identify suitable UK and US stock.
• Identifying new buyers and supporting them through onboarding, from initial contact through to their first orders.
• Managing follow‑ups consistently to keep opportunities moving and improve conversion.
• Keeping CRM records accurate and up to date, including call outcomes, customer notes and next actions.
• Working towards clear activity, conversion, sales and gross profit targets.
• Handling common objections confidently and using customer feedback to improve future conversations.
• Working closely with the wider sales team and following commercial and pricing guidance when progressing opportunities.

Main Skills Needed:

• Previous experience in telemarketing, telesales, sales support, customer service or another outbound calling role.
• Confident and comfortable making a high volume of calls and working towards measurable targets.
• Strong communication skills with the ability to build rapport, ask the right questions and handle objections.
• Organised approach to managing leads, follow‑ups and day‑to‑day sales activity.
• Good CRM discipline with strong attention to detail when maintaining customer and pipeline information.
• Commercially aware, resilient and motivated by converting conversations into results.
• Comfortable using Microsoft Office, Outlook and CRM or sales systems.
• An interest in consumer technology would be useful, but deep product knowledge isn't essential.
• Able to work independently, prioritise effectively and maintain momentum in a target‑driven environment.

What's in It for You:

• Join an established business operating in a fast‑moving technology market.
• Build hands‑on commercial experience across lead generation, customer engagement and sales conversion.
• Develop your knowledge of consumer electronics, international stock opportunities and B2B sales.
• Work in a role where your individual activity has a clear impact on revenue and commercial performance.
• Gain exposure to the full customer journey, from prospecting and onboarding through to repeat purchasing.
• Clear targets and measurable performance, giving you visibility over the impact you're making.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.