Telecoms Store Manager — Lead Sales & Customer Experience

Priority Recruitment; Wakefield; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Staff discounts on phones, plans and

Access to premium tech at cost price

Team incentives, social events and月ly

Job summary

Priority Recruitment are working with an established telecoms franchise to recruit a Store Manager for its Wakefield store. This is a hands-on role for someone who enjoys leading from the shop floor.

You’ll own sales, service, and store standards while coaching your team to perform at its best. This role requires management experience in telecoms, a proven track record of coaching, and the ability to drive sales while ensuring excellent customer service.

Qualifications

• Experience in telecoms or mobile retail preferred.
• Track record of coaching people and delivering against sales targets.
• Confident working on the shop floor and handling customer conversations.
• Strong organisational skills and understanding of store standards and compliance.

Responsibilities

• Lead, coach and motivate the team to deliver strong sales and excellent customer service.
• Sell alongside your team, helping customers find the right mobile, broadband and accessory solutions.
• Take ownership of store targets, using results and customer feedback to identify where performance can improve.
• Manage day-to-day operations, including stock, merchandising, compliance and reporting.
• Support your team through regular feedback, training and clear expectations.
• Resolve customer issues professionally and work closely with the wider management team.

Skills

Management experience

Coaching

Sales targets

Customer service

Shop floor

Job description

Priority Recruitment are working with an established telecoms franchise to recruit a Store Manager for its Wakefield store. This is a hands-on role for someone who enjoys leading from the shop floor.

You’ll own sales, service, and store standards while coaching your team to perform at its best. This role requires management experience in telecoms, a proven track record of coaching, and the ability to drive sales while ensuring excellent customer service.