Telecoms Infrastructure Supervisor (Previous Relevant Experince is Required)

ZipRecruiter; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company based in London seeks a Telecoms Patch Manager to oversee subcontractor operations and ensure project compliance. This permanent role involves managing field teams, maintaining safety standards, and delivering critical infrastructure. Ideal candidates will have supervisory experience and relevant certifications in health and safety.

Benefits

Essential Vehicle

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Experience in a delivery/operational management role.
• Supervisory experience in civils, pole, or cable gangs.
• Additional training within 6 months of appointment.

Responsibilities

• Manage subcontractor suppliers and ensure compliance.
• Provide regular project status reports.
• Oversee all programmed works and promote safety.

Skills

Operational management

Supervisory experience

Health and safety management

Resource planning

Education

NRSWA Unit 2 & 10

IOSH Managing Safely

Tools

Solo

Qlikview

Connect Mobile

Job description

Job Description: Patch Manager

Job title: Telecoms Patch Manager

Location: London - Hybrid

Job type: Permanent

Ref: 1478

Field

Do you enjoy working with a down-to-earth, supportive team but also rely on your own initiative and problem-solving skills in the field? Our Field teams are crucial in delivering our contracts, whether through maintenance, installation, cabling, or civils works. Help build and maintain the nation's critical infrastructure, connected and protected 24/7.

What you'll do:

Reporting to and directed by the Area Manager, you will be responsible for:

• Managing subcontractor suppliers in their contractual tasks.
• Providing regular project status reports.
• Driving a culture of health and safety and managing it throughout.
• Resource planning and confirmation.
• Managing in-life issues and reporting.

Through your team of Field Agents, oversee all programmed works to completion on site and engineering. Promote safety, quality, and streetworks performance across the supply chain. Work with local suppliers and the telent PMO to ensure delivery targets and customer priorities are met, maintaining compliance with telent's systems and handling escalations and complaints.

Work with suppliers to scale and scope their workforce in line with contractual terms. Provide line management and direction to a team of Field Agents.

Key Deliverables:

• System Compliance
• Inspection Regime
• Supplier Competence and Performance
• Stores Compliance
• Supplier Mobilisation
• Culture & Behaviour Management
• Reporting

Who you are:

Key requirements:

• Experience in a delivery/operational management role.
• Supervisory experience in civils, pole, or cable gangs in the highways network.
• NRSWA Unit 2 & 10
• IOSH Managing Safely
• Additional training within 6 months of appointment, including Incident Investigation, Root Cause Analysis, Hot Job Monitoring, Negotiation Skills, First Aid at Work (Appointed Person/Awareness), Managing Temporary Works, and use of tools like Solo, Qlikview, Connect Mobile, and Business Acumen.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and customers. We support your growth, learning, and impact. We value diversity and inclusion, ensuring everyone can thrive at work.

Additional benefits include:

• Essential Vehicle
• 34 days holiday including public holidays, with buy/sell options
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

#LI-Hybrid

#TJ-Hybrid

About Us

About Telent

Telent is a leading technology company specializing in design, build, support, and maintenance of the UK's critical digital infrastructure. We connect communities using innovative technology. Join us to make a real impact and be part of a dedicated team of over 3,000 professionals committed to excellence.

Brilliance brought together.

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused