Infrastructure Services Manager (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the telecommunications sector is seeking an Operations Manager for its Infrastructure Services team. This role involves overseeing operational delivery, managing teams, and ensuring compliance with service level agreements while promoting best practices across the business. The ideal candidate will possess strong organizational and people management skills, along with a focus on customer service and operational excellence.

Benefits

Company car allowance

Employee healthcare

26 days holiday plus public holidays

Company pension scheme

Access to FlexBens portal

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in people management and operational delivery.
• Strong IT skills including intermediate Excel proficiency.
• Excellent communication and presentation abilities.

Responsibilities

• Collaborate with operational teams and manage chargeable incidents.
• Ensure SLA and KPI adherence, investigating failures in real-time.
• Develop maintenance schedules and manage team targets.

Skills

Organisational skills

People management

IT proficiency

Communication skills

Negotiation skills

Customer service focus

Business acumen

Tools

Microsoft Teams

Outlook

Excel

PowerPoint

Job description

Job Description: Operations Manager

Telent’s Network Services division is seeking an Operations Manager for its Infrastructure Services team. This role covers the Northern region and offers an excellent opportunity to support the Fibre Build programme across Leeds and Yorkshire. A full UK driving license is required.

Expectations regarding location and travel include:

• Travel across Leeds and Yorkshire regions, attending meetings at a Telent office 1-2 days per month, and working from home.

The Operations Manager will collaborate with operational teams, including third-party resources and the customer. Key responsibilities include ensuring high levels of operational delivery, meeting SLA and KPI targets, investigating failures, and identifying service improvement initiatives. The role involves working with internal and external stakeholders to implement cost-effective improvements and promote best practices across the business.

What you’ll do:

• Create customer SLA performance reports as appropriate
• Maintain accurate service documentation following company procedures
• Understand field requirements for resource planning
• Line manage a designated operations team, supporting project and service delivery
• Support project and service delivery strategies, including mobilisation and onsite start-up
• Manage tools, test equipment, plant, and materials used by field staff
• Conduct health and safety inspections on site
• Identify and implement service improvements with internal teams and customers
• Develop maintenance schedules and communicate delays impacting costs
• Manage chargeable incidents and demand planning
• Handle incident and service issue escalations
• Ensure SLA and KPI adherence, investigating failures in real-time
• Flag QEHS risks and implement safety measures
• Provide insights on resourcing and skills requirements
• Support commercial aspects, including invoicing and variations
• Liaise with clients to ensure standards and rectify issues
• Maintain understanding of contractual deliverables

Key requirements:

• Strong organisational skills and ability to meet deadlines
• People management experience
• IT proficiency, including Microsoft Teams, Outlook, Excel (intermediate), PowerPoint
• Excellent communication and presentation skills
• Negotiation skills for managing client expectations
• Ability to deliver projects on time and manage priorities
• Focus on customer service delivery
• Business acumen for operational and supply chain problem-solving
• Ensuring value for money in supply chain spend
• Results-oriented management of team targets

What we offer:

A diverse career at Telent with opportunities for development and impact. We foster an inclusive culture that values differences and diverse ideas, enabling everyone to thrive.

Additional benefits include:

• Company car allowance
• Employee healthcare
• 26 days holiday plus public holidays, with buy/sell options
• Company pension scheme
• Access to FlexBens portal
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts on cinema, dining, and shopping via Telent Reward scheme

We are committed to creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams should reflect the communities we serve.

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