Telecoms Field Technician (Remote)

Placements24; Birmingham; Hybrid; GBP 33,000 - 52,000; Full time

Benefits offered by this job

Travel reimbursement

Training resources

Remote-first team

Job summary

Placements24 seeks a dedicated Telecoms Field Technician to support remote operations, deploy and maintain telecom equipment, and troubleshoot client networks across regions. Travel to sites is required with expenses covered.

You will work within a remote-first team, delivering high-quality service with autonomy and collaboration. The ideal candidate has telecom field experience, a solid grasp of network infrastructure, and strong problem-solving and communication skills to support customers and

Qualifications

• High school diploma; technical telecom certifications preferred.
• Proven field technician experience in telecoms.
• Strong understanding of telecom systems and network infrastructure.

Responsibilities

• Install and maintain telecom equipment including fibre, routers and modems.
• Troubleshoot network issues and perform site surveys.
• Provide remote and on-site technical support to customers.
• Keep accurate service records and manage inventory.
• Travel to client locations and comply with safety policies.

Skills

Field Technician

Telecommunications

Diagnostics

Customer service

Time management

Education

High school diploma

Technical telecom certifications

Tools

Diagnostic tools

Network hardware

Job description

About the Role

Our client, a leading telecommunications service provider, is actively seeking a dedicated and technically proficient Telecoms Field Technician to join their fully remote operations team. This role is crucial for ensuring the successful deployment, maintenance, and repair of telecommunications equipment and infrastructure for our esteemed clientele across various regions. While this position is primarily remote, it requires the flexibility to travel to client sites as needed, with all travel expenses covered. You will be an integral part of a remote-first company that prioritizes employee autonomy and offers extensive support, enabling you to manage your tasks effectively from home. This is an excellent opportunity for a hands-on technician who is passionate about telecommunications technology and committed to delivering high-quality service, working autonomously yet collaboratively within a virtual team structure.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including fibre optic cables, routers, modems, and other network devices.
• Perform routine maintenance checks and troubleshooting to identify and resolve network issues promptly.
• Conduct site surveys and assessments to determine optimal equipment placement and installation procedures.
• Respond to service calls and customer inquiries, providing technical support and solutions in a timely and efficient manner.
• Collaborate with the remote engineering team to diagnose complex problems and implement advanced solutions.
• Adhere to safety protocols and company standards during all site visits and installations.
• Maintain accurate records of all service calls, installations, and maintenance activities using company software.
• Manage inventory of spare parts and equipment, ensuring adequate stock levels for service needs.
• Provide basic training to customers on the use of installed telecommunications equipment.
• Escalate unresolved issues to senior technicians or management as per established procedures.

Requirements

• High school diploma or equivalent; technical certifications in telecommunications or a related field are highly preferred.
• Proven experience as a Field Technician or in a similar role within the telecommunications industry.
• Solid understanding of telecommunications systems, network infrastructure, and relevant hardware.
• Proficiency in using diagnostic tools and equipment for troubleshooting and repair.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly.
• Strong organizational skills and attention to detail for accurate record-keeping.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote and field-based environment.
• Valid driver's license and a clean driving record.
• Flexibility to travel to various client locations as required by the business needs.
• Willingness to undergo background checks and adhere to all company policies.

Benefits

Our client is committed to providing a rewarding experience for their employees. This role offers competitive compensation for contract work, with a clear understanding of the project scope and expectations. As a fully remote technician, you benefit from the flexibility of managing your schedule and work location, with all necessary equipment and tools provided. Our client invests in your professional development, offering access to training resources and opportunities to expand your technical skill set within the evolving telecommunications landscape. You will be part of a supportive and collaborative virtual team, where your contributions are valued and recognized. Travel expenses for site visits are fully reimbursed, ensuring a seamless operational experience. Join a forward-thinking company that is dedicated to maintaining high standards of service and employee satisfaction.