Telecare Technician / Field Service Technician

Simply Jobsworth; Wolverhampton; On-site; GBP 17,000 - 25,000; Full time

Job summary

Jobsworth Recruitment in Wolverhampton is hiring a Telecare Technician / Field Service Technician to install, test and maintain telecare equipment in customers’ homes. The role involves diagnosing faults, performing basic repairs and providing clear usage guidance, with full training provided and a focus on helping people live safely and independently.

The technician will manage stock, record-keep installations and service visits, and work independently across local households, ensuring

Qualifications

• Hands-on field service or maintenance experience preferred.
• Good IT, administration and record-keeping skills.
• Excellent communication and customer service skills.
• Able to organise workload and work independently in the field.
• Full training provided; telecare equipment experience not required.

Responsibilities

• Visit customers in their homes to install, test and maintain telecare and assistive technology equipment.
• Diagnose faults, carry out basic repairs and replace equipment where necessary.
• Explain how equipment works and provide clear instructions to customers and carers.
• Carry out routine checks and follow-up visits to ensure equipment remains suitable.
• Maintain accurate records of installations, repairs and customer visits.
• Manage equipment stock and ensure returned equipment is cleaned and processed correctly.
• Deliver a professional, friendly service while helping people maintain their independence and safety.

Job description

We're Hiring: Telecare Technician / Field Service Technician

Location: Wolverhampton

Temp until the end of the year.

Jobsworth Recruitment is looking for a hands-on, practical and customer-focused Field Technician to join a service supporting people to live safely and independently in their own homes.

This is an excellent opportunity for someone with a background in field service, maintenance, installations, electrical equipment or technical support. Full training will be provided, so experience with telecare equipment is not essential.

Key Responsibilities:

• Visit customers in their homes to install, test and maintain telecare and assistive technology equipment.
• Diagnose faults, carry out basic repairs and replace equipment where necessary.
• Explain how equipment works and provide clear instructions to customers and carers.
• Carry out routine checks and follow-up visits to ensure equipment remains suitable.
• Maintain accurate records of installations, repairs and customer visits.
• Manage equipment stock and ensure returned equipment is cleaned and processed correctly.
• Deliver a professional, friendly service while helping people maintain their independence and safety.

What We're Looking For:

• Ideally, previous experience as a Field Service Technician, Maintenance Technician, Installer or in a similar hands-on role.
• A practical mindset and confidence troubleshooting technical issues.
• Good IT, administration and record-keeping skills.
• Excellent communication and customer service skills.
• The ability to organise your workload and work independently in the field.
• A caring, patient and professional approach when working with customers.

Why Apply?

Full training is provided, making this a great opportunity to develop technical skills in a role where your work genuinely makes a difference to people's lives.

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