Enterprise Applications Developer - CRM

Get Staffed Online Recruitment Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

25 days holiday per year

Job summary

The University is seeking an Enterprise Applications Developer - CRM to drive development, configuration and ongoing support of the CRM platform and related applications. You will collaborate across Digital, AI & Platform Services to deliver reliable, user-focused solutions that support recruitment, admissions, engagement and operations.

Responsibilities include building automations, integrations and custom functionality, maintaining clean documentation and contributing to platform upgrades.

Qualifications

• Experience developing, configuring or supporting CRM and enterprise applications, ideally Salesforce.
• Strong problem-solving and ability to translate business needs into practical technical solutions.
• Experience with platform configuration, automation, integrations and data management.
• Knowledge of software development, testing and release management practices.
• An understanding of integrations, APIs and data flows between applications.
• Strong analytical skills and the ability to investigate and resolve complex issues.
• The ability to communicate effectively with both technical and non-technical audiences.
• A collaborative approach and a commitment to continuous improvement.

Responsibilities

• Develop, configure and enhance CRM functionality to support student recruitment, admissions, engagement and operational processes.
• Work with colleagues across the University to understand requirements and design effective, user-centred solutions.
• Create and maintain automations, workflows, integrations and custom functionality that improve efficiency and user experience.
• Support the development and maintenance of integrations between CRM and other enterprise platforms.
• Investigate, troubleshoot and resolve application issues, ensuring systems remain reliable and effective.
• Contribute to platform upgrades, enhancements and the introduction of new functionality.
• Help ensure solutions are secure, scalable and aligned with technology standards and best practice.
• Maintain clear documentation, testing processes and change controls to support high-quality delivery.
• Identify opportunities to improve processes through automation, innovation and the effective use of technology.
• Work collaboratively with colleagues, suppliers and technology partners to deliver successful outcomes.

Skills

CRM development

Salesforce

Automation tools

Integrations

APIs

Data management

Release management

Problem solving

Communication

Collaborative work

Job description

Our client is more than just an educational institution; they’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As an Enterprise Applications Developer - CRM, you will play an important role in the development, enhancement and ongoing support of our client's CRM platform and associated applications.

Working within Digital, AI & Platform Services, you’ll collaborate with colleagues across the University to deliver reliable, user-focused solutions that support student recruitment, admissions, engagement and wider business operations. You’ll help translate business needs into effective technology solutions, improving processes, experiences and outcomes for both students and colleagues.

What You’ll Do:

• Develop, configure and enhance CRM functionality to support student recruitment, admissions, engagement and operational processes.
• Work with colleagues across the University to understand requirements and design effective, user-centred solutions.
• Create and maintain automations, workflows, integrations and custom functionality that improve efficiency and user experience.
• Support the development and maintenance of integrations between CRM and other enterprise platforms.
• Investigate, troubleshoot and resolve application issues, ensuring systems remain reliable and effective.
• Contribute to platform upgrades, enhancements and the introduction of new functionality.
• Help ensure solutions are secure, scalable and aligned with technology standards and best practice.
• Maintain clear documentation, testing processes and change controls to support high-quality delivery.
• Identify opportunities to improve processes through automation, innovation and the effective use of technology.
• Work collaboratively with colleagues, suppliers and technology partners to deliver successful outcomes.

What You’ll Bring:

• Experience developing, configuring or supporting CRM and enterprise applications, ideally within Salesforce.
• Strong problem-solving skills and the ability to translate business requirements into practical technical solutions.
• Experience working with platform configuration, automation tools, integrations and data management.
• Knowledge of software development, testing and release management practices.
• An understanding of integrations, APIs and data flows between applications.
• Strong analytical skills and the ability to investigate and resolve complex issues.
• The ability to communicate effectively with both technical and non-technical audiences.
• A collaborative approach and a commitment to continuous improvement.

The postholder will be based within a commutable distance of one of the University’s seven UK campuses (Brighton, London, Essex, Bristol, Birmingham, Manchester or Leeds)

They encourage early applications, as they may close the advert ahead of the stated deadline if they receive a high volume of interest.

Why Our Client?

They are a values-led organisation, meaning their core values underpin all that they do:

Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

Ealing / Hybrid (some office attendance required)