Technology Support Officer

Community Dental Services CIC; Dunstable; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

27–33 days leave

Pension scheme

Sick pay

Profit-sharing bonus

EAP 24/7

Training support

Career development

Employee ownership

Community impact

Free parking

On-site restaurant

Gym subsidy

Job summary

Community Dental Services CIC is seeking a Senior Technology Support Officer to join our IT team. The role focuses on 2nd/3rd line support, leading technology projects, and driving continuous improvement through automation.

You will support and develop technology services across the organisation, deliver workstreams in the IT roadmap, and create user-friendly documentation for staff. Hybrid work with travel across the East of England and East Midlands is required.

Qualifications

• Educated to degree level in IT or equivalent experience.
• Extensive 2nd/3rd line IT support experience.
• Strong knowledge of Microsoft 365, Windows OS and telephony.
• Experience in solving complex IT issues and driving improvements.
• Experience in project delivery and ITIL/PRINCE2/Agile would be advantageous.

Responsibilities

• Provide and lead 2nd/3rd line IT support, resolving complex issues.
• Lead and support technology projects, aligning with the IT roadmap.
• Develop user-friendly documentation and support materials.
• Act as SME for IT and digital requirements across CDS.
• Investigate and resolve issues and manage out-of-contract technology matters.
• Contribute to service improvement initiatives across the organisation.

Skills

2nd/3rd line support

Microsoft 365

Windows OS

Telephony solutions

Troubleshooting

Project delivery

Documentation

Communication

Education

Degree in IT-related subject

Tools

Microsoft 365

Telephony systems

Job description

We are looking to recruit a Senior Technology Support Officer to join our IT team. This is an exciting opportunity for an experienced 2nd/3rd line support professional who enjoys solving complex technical issues, leading and supporting technology projects, and driving continuous improvement through innovation and automation., You will play a key role in supporting and developing our technology services across the organisation. You will help deliver key workstreams within the IT roadmap, assist with project implementation, create user-friendly documentation and support materials, and act as a subject matter expert for IT and digital requirements across CDS. As part of a small, supportive team, you will provide specialist technical expertise, investigate and resolve complex IT issues, and manage technology matters that fall outside our external support contracts. The role offers significant variety and the opportunity to contribute directly to service improvement initiatives that support colleagues and patients., For further details on the main duties and responsibilities for the role, please see the attached job description and person specification. Job description, For further details on the main duties and responsibilities for the role, please see the attached job description and person specification.

The role is based at our Head Office in Sharnbrook, Bedfordshire, with hybrid working available. Regular travel to our clinics and sites across the East of England and East Midlands is required, therefore the ability to travel is essential.

About YouYou will be educated to degree level in an IT-related subject, hold an equivalent qualification, or be able to demonstrate equivalent relevant experience. You will have:

• Extensive experience providing 2nd and/or 3rd line IT support
• Strong knowledge of Microsoft 365, Windows operating systems and telephony solutions
• Experience troubleshooting and resolving complex technical issues.
• Excellent communication skills and the ability to work effectively with colleagues at all levels, including senior leaders.
• Strong time management, organisational and problem-solving skills.A keen interest in technology, innovation and automation.
• Experience of project delivery, ITIL, PRINCE2, Agile methodologies or Microsoft certifications would be advantageous but is not essential. Community Dental Services CIC (CDS CIC) is a social enterprise driven by its purpose of improving oral health within our communities. We provide a range of predominantly NHS special care and paediatric dental services across the East of England, East Midlands and North Yorkshire from a variety of community-based settings. .We also deliver oral health improvement programmes and epidemiology surveys. CDS CIC is wholly employee-owned, with the majority of our shareholders being dental care professionals.,
• 27-33 days annual leave plus bank holidays
• Corporate Pension Scheme
• Paid sick pay
• Opportunity for an annual profit-sharing bonus
• 24/7 access to an Employee Assistance Programme
• Funded mandatory training and support for continuing professional development
• Opportunities for wider professional and career development
• Employee ownership and the opportunity to influence how our organisation is run
• The opportunity to make a positive difference to local communities
• Free parking, on-site restaurant and subsidised gym at Colworth Park