Technology Solutions Lead - Global Remote Delivery

Etio; Sheffield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days + BH annual leave (with the of

Flexible Working culture

Health and Wellbeing perks (Healthcare

Enhanced family friendly policies (m

Work from anywhere globally (up to 8we

Electric Car Scheme and Cycle to work

Job summary

Etio is recruiting a Technology Solutions Lead to coordinate and evolve technology platforms supporting programme delivery and organisational operations. You will lead mobilisation of new solutions, oversee existing platforms and ensure systems meet changing business needs.

The role combines strategic oversight with hands-on platform knowledge and includes line management of the Digital Platforms Administrator. Occasional UK travel is required.

Qualifications

• Experience coordinating or leading technology delivery across multiple digital platforms.
• Experience managing technology services from implementation through to live operation and continuous improvement.
• Experience operating change management and governance processes.
• Strong stakeholder management and requirements-gathering skills.
• Experience managing third-party technology suppliers and partners.
• Knowledge of CRM systems, learning platforms, reporting solutions, websites and business applications.
• Understanding of data protection, accessibility, security and information governance principles.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Strong organisational skills and the ability to balance multiple priorities.
• Ability to work independently while maintaining alignment with wider organisational goals.

Responsibilities

• Lead the mobilisation and implementation of technology solutions supporting programme and organisational delivery.
• Translate business and programme requirements into effective technical solutions.
• Facilitate stakeholder engagement and requirements-gathering activities.
• Coordinate delivery across internal teams and external suppliers.
• Ensure solutions are secure, scalable, integrated and aligned with business objectives.
• Manage risks, dependencies and technical challenges throughout implementation.
• Maintain oversight of technology solutions throughout their lifecycle.
• Manage and improve change control and governance processes.
• Assess, prioritise and coordinate change requests.
• Monitor platform performance, adoption and user satisfaction.
• Identify opportunities to improve systems, processes and service quality.
• Work with Technology & Digital teams to evolve or retire solutions where appropriate.
• Line manage the Digital Platforms Administrator.
• Support performance, development and workload management.
• Provide coaching and guidance to build capability within the team.
• Act as an escalation point for platform and service-related issues.
• Maintain hands-on knowledge of key platforms and undertake configuration work where required.
• Manage relationships with technology suppliers and implementation partners.
• Coordinate supplier activity and monitor performance against agreed objectives.
• Support procurement and commissioning activities where appropriate.
• Ensure supplier outputs meet business and technical requirements.
• Collaborate with Data & Insight teams to define reporting requirements.
• Support the development of reporting, dashboard and data solutions.
• Promote strong data quality, consistency and governance practices.
• Ensure stakeholders have access to reliable information to support decision-making.
• Ensure solutions comply with UK GDPR, accessibility standards and security requirements.
• Apply organisational governance standards across supported platforms.
• Support assurance, testing and security review activities.
• Maintain appropriate controls for access management, auditability and business continuity.
• Act as a trusted advisor to programme leaders and stakeholders.
• Present recommendations, risks and options clearly to both technical and non-technical audiences.
• Build strong working relationships across Etio's Technology & Digital function.
• Share learning, innovation and best practice across the organisation.

Skills

Technology delivery leadership

Stakeholder management

Governance & change control

CRM systems & learning platforms

Vendor management

Security & data governance

Tools

Moodle

Totara

Power BI

Monday.com

Qualtrics

Job description

Etio is recruiting a Technology Solutions Lead to coordinate and evolve technology platforms supporting programme delivery and organisational operations. You will lead mobilisation of new solutions, oversee existing platforms and ensure systems meet changing business needs.

The role combines strategic oversight with hands-on platform knowledge and includes line management of the Digital Platforms Administrator. Occasional UK travel is required.