Technology Solutions Lead

Etio; Sheffield; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

25 days + BH annual leave (with the of

Flexible Working culture

Health and Wellbeing perks (Healthcare

Enhanced family friendly policies (m

Work from anywhere globally (up to 8we

Electric Car Scheme and Cycle to work

Job summary

Etio is recruiting a Technology Solutions Lead to coordinate and evolve technology platforms supporting programme delivery and organisational operations. You will lead mobilisation of new solutions, oversee existing platforms and ensure systems meet changing business needs.

The role combines strategic oversight with hands-on platform knowledge and includes line management of the Digital Platforms Administrator. Occasional UK travel is required.

Qualifications

• Experience coordinating or leading technology delivery across multiple digital platforms.
• Experience managing technology services from implementation through to live operation and continuous improvement.
• Experience operating change management and governance processes.
• Strong stakeholder management and requirements-gathering skills.
• Experience managing third-party technology suppliers and partners.
• Knowledge of CRM systems, learning platforms, reporting solutions, websites and business applications.
• Understanding of data protection, accessibility, security and information governance principles.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Strong organisational skills and the ability to balance multiple priorities.
• Ability to work independently while maintaining alignment with wider organisational goals.

Responsibilities

• Lead the mobilisation and implementation of technology solutions supporting programme and organisational delivery.
• Translate business and programme requirements into effective technical solutions.
• Facilitate stakeholder engagement and requirements-gathering activities.
• Coordinate delivery across internal teams and external suppliers.
• Ensure solutions are secure, scalable, integrated and aligned with business objectives.
• Manage risks, dependencies and technical challenges throughout implementation.
• Maintain oversight of technology solutions throughout their lifecycle.
• Manage and improve change control and governance processes.
• Assess, prioritise and coordinate change requests.
• Monitor platform performance, adoption and user satisfaction.
• Identify opportunities to improve systems, processes and service quality.
• Work with Technology & Digital teams to evolve or retire solutions where appropriate.
• Line manage the Digital Platforms Administrator.
• Support performance, development and workload management.
• Provide coaching and guidance to build capability within the team.
• Act as an escalation point for platform and service-related issues.
• Maintain hands-on knowledge of key platforms and undertake configuration work where required.
• Manage relationships with technology suppliers and implementation partners.
• Coordinate supplier activity and monitor performance against agreed objectives.
• Support procurement and commissioning activities where appropriate.
• Ensure supplier outputs meet business and technical requirements.
• Collaborate with Data & Insight teams to define reporting requirements.
• Support the development of reporting, dashboard and data solutions.
• Promote strong data quality, consistency and governance practices.
• Ensure stakeholders have access to reliable information to support decision-making.
• Ensure solutions comply with UK GDPR, accessibility standards and security requirements.
• Apply organisational governance standards across supported platforms.
• Support assurance, testing and security review activities.
• Maintain appropriate controls for access management, auditability and business continuity.
• Act as a trusted advisor to programme leaders and stakeholders.
• Present recommendations, risks and options clearly to both technical and non-technical audiences.
• Build strong working relationships across Etio's Technology & Digital function.
• Share learning, innovation and best practice across the organisation.

Skills

Technology delivery leadership

Stakeholder management

Governance & change control

CRM systems & learning platforms

Vendor management

Security & data governance

Tools

Moodle

Totara

Power BI

Monday.com

Qualtrics

Job description

Contract Type: Permanent
Hours: 37.5 hours per week
Salary: £50,000 per annum
Travel: Occasional UK travel as required

Join Etio and Help Improve Education Worldwide

At Etio, we help governments, institutions and education systems improve outcomes at scale.

Formerly the government services arm of Tribal Group, we combine deep sector expertise with practical delivery to support education reform, workforce development, benchmarking, school improvement and system transformation. Our work helps create better opportunities for learners, educators and communities across the world.

We are looking for a Technology Solutions Lead to join our Technology & Digital team. This is an exciting opportunity for an experienced digital professional to play a pivotal role in shaping and supporting the technology platforms that enable our programmes, services and operational delivery.

About the Role

The Technology Solutions Lead is responsible for coordinating and evolving the technology solutions that support Etio's programme delivery and organisational operations.

Working within Etio's Technology & Digital framework, you will lead the mobilisation of new technology solutions, oversee existing platforms, and ensure systems continue to meet changing business and programme needs.

You will act as the key link between programme teams, delivery stakeholders, technology suppliers and Etio's central Technology & Digital function, ensuring solutions are effective, secure, scalable and aligned with organisational priorities.

The role combines strategic oversight with hands-on platform knowledge and includes line management responsibility for the Digital Platforms Administrator.

Key Responsibilities

• Lead the mobilisation and implementation of technology solutions supporting programme and organisational delivery.
• Translate business and programme requirements into effective technical solutions.
• Facilitate stakeholder engagement and requirements-gathering activities.
• Coordinate delivery across internal teams and external suppliers.
• Ensure solutions are secure, scalable, integrated and aligned with business objectives.
• Manage risks, dependencies and technical challenges throughout implementation.

Solution Management and Continuous Improvement

• Maintain oversight of technology solutions throughout their lifecycle.
• Manage and improve change control and governance processes.
• Assess, prioritise and coordinate change requests.
• Monitor platform performance, adoption and user satisfaction.
• Identify opportunities to improve systems, processes and service quality.
• Work with Technology & Digital teams to evolve or retire solutions where appropriate.
• Line manage the Digital Platforms Administrator.
• Support performance, development and workload management.
• Provide coaching and guidance to build capability within the team.
• Act as an escalation point for platform and service-related issues.
• Maintain hands-on knowledge of key platforms and undertake configuration work where required.

Supplier and Vendor Management

• Manage relationships with technology suppliers and implementation partners.
• Coordinate supplier activity and monitor performance against agreed objectives.
• Support procurement and commissioning activities where appropriate.
• Ensure supplier outputs meet business and technical requirements.

Data, Reporting and Insight

• Collaborate with Data & Insight teams to define reporting requirements.
• Support the development of reporting, dashboard and data solutions.
• Promote strong data quality, consistency and governance practices.
• Ensure stakeholders have access to reliable information to support decision-making.

Governance, Security and Compliance

• Ensure solutions comply with UK GDPR, accessibility standards and security requirements.
• Apply organisational governance standards across supported platforms.
• Support assurance, testing and security review activities.
• Maintain appropriate controls for access management, auditability and business continuity.

Stakeholder Management

• Act as a trusted advisor to programme leaders and stakeholders.
• Present recommendations, risks and options clearly to both technical and non-technical audiences.
• Build strong working relationships across Etio's Technology & Digital function.
• Share learning, innovation and best practice across the organisation.

About You

You will be an experienced digital delivery professional who enjoys solving business problems through technology and building strong relationships with a wide range of stakeholders.

Essential Experience and Skills

• Experience coordinating or leading technology delivery across multiple digital platforms.
• Experience managing technology services from implementation through to live operation and continuous improvement.
• Experience operating change management and governance processes.
• Strong stakeholder management and requirements-gathering skills.
• Experience managing third-party technology suppliers and partners.
• Knowledge of CRM systems, learning platforms, reporting solutions, websites and business applications.
• Understanding of data protection, accessibility, security and information governance principles.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Strong organisational skills and the ability to balance multiple priorities.
• Ability to work independently while maintaining alignment with wider organisational goals.

Desirable Experience and Qualifications

• Experience with platforms such as Moodle, Totara, Monday.com, Qualtrics or Power BI.
• Experience managing technical, digital or administrative colleagues.
• Experience within education, public sector, international development or professional services environments.
• Experience supporting reporting, evaluation or impact measurement functions.
• Knowledge of business analysis, solution management, product ownership or programme delivery methodologies.
• Professional qualifications such as PRINCE2, PMP, Agile, Scrum, Business Analysis or similar.

What We Offer

At Etio, we are committed to creating an environment where people can do meaningful work, develop their careers and make a lasting impact.

We offer:

• 25 days + BH annual leave (with the option buy more leave)
• Flexible Working culture
• Health and Wellbeing perks (Healthcare Cash Plan, Private Medical Insurance, Employee Assistance Programme, Life Assurance)
• Enhanced family friendly policies (maternity, paternity, adoption, or shared parental leave)
• Work from anywhere globally (up to 8weeks)
• Electric Car Scheme and Cycle to work scheme

Our Values

Make Every Day Count- We focus on delivering meaningful outcomes, taking ownership and making a positive impact.

Lead the Way- We share expertise, continuously improve and support colleagues to succeed.

Deliver with Empathy- We work collaboratively, communicate openly and place people at the heart of everything we do.

Diversity and Inclusion

Etio is committed to building a diverse and inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds and actively encourage applications from groups currently underrepresented in our workforce.