Technology Services Project Support Officer

NHS National Services Scotland; Larkhall; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

PSD Scotland is seeking a proactive Technology Services Project Support Officer to join the Technology Services team on a 12-month fixed term/secondment. The role focuses on providing high-quality project support across technology and digital initiatives, helping with planning, governance, reporting and delivery.

Based at the National Distribution Centre, Larkhall, the post offers hybrid working and a 36-hour week.

Qualifications

• Experience providing project or service support in a complex organisation.
• Strong organisational skills, attention to detail and clear communication.
• Experience supporting technology or digital change, preferably in healthcare or the public sector.

Responsibilities

• Provide comprehensive project and service support across Technology Services initiatives.
• Contribute to project reporting by analysing progress, risks, issues and dependencies.
• Support governance activities, including papers, meetings, minute taking and action tracking.
• Collaborate with internal teams and external stakeholders to ensure smooth delivery.
• Use Microsoft 365 tools to manage documentation and data.
• Contribute to templates, processes and ways of working.

Skills

Project support

Organisational skills

Attention to detail

Communication

Stakeholder management

Healthcare/public sector experience

Tools

Excel

SharePoint

Teams

Word

Job description

Technology Services Project Support Officer

This post is a 12 Month Fixed Term / Secondment position. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, PSD Scotland reserves the right to refuse any such appointment.

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About the Organisation:

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post:

Within PSD Scotland, National Procurement Technology Services provides strategic leadership and delivery of digital and eProcurement solutions that support once for Scotland ways of working.

We are seeking a proactive and organised Technology Services Project Support Officer to join our Technology Services team.

The post holder will provide a high quality project support function across a range of technology and digital initiatives, supporting effective planning, governance, reporting, and delivery. You will work closely with project managers, technical teams, and a wide range of stakeholders, contributing to the successful delivery of nationally significant programmes.

Key Responsibilities include:

• Provide comprehensive project and service support across Technology Services initiatives
• Contribute to project and service reporting by analysing progress, risks, issues, and dependencies
• Support governance activity, including preparation of papers, coordination of meetings, minute taking, and action tracking
• Work effectively with internal teams and external stakeholders to support delivery and information flow
• Use Microsoft 365 tools (including Excel, SharePoint, Teams, and Word) to manage documentation, data, and collaboration
• Support continuous improvement by contributing to the development of templates, processes, and ways of working

The Candidate:

This is a varied and rewarding role, ideal for someone with experience in project or service support who is ready to take on greater responsibility within a complex and fast paced environment.

You will have experience providing project or service support in a complex organisation and be confident working with minimal supervision. You will bring strong organisational skills, attention to detail, and the ability to communicate clearly with stakeholders at all levels.

Experience of supporting technology or digital change, and working within healthcare or the public sector, would be an advantage.

Location and Working Pattern:

This post will be based at National Distribution Centre, Larkhall.

Current hybrid working.

The work pattern for this post is Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits:

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion:

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further information:

For an informal discussion on the post, please contact Lynne McCarthy, Technology Services Manager on [e-mail]

Closing date for completed applications is 5 October 2026.

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance