Service Delivery Manager (Data & Analytics)

NHS Scotland; Glasgow; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Flexible working

Learning resources

Job summary

Public Services Delivery Scotland (PSD Scotland) invites applications for a Service Delivery Manager (Data & Analytics) to lead end-to-end operational digital and data services, balancing live service delivery with ongoing development. You will manage a multidisciplinary team to ensure reliable, high-quality services that continuously improve to meet customer needs.

The role offers hybrid working patterns with base locations at Gyle Square, Edinburgh or Delta House, Glasgow.

Qualifications

• Experience delivering operational digital or data services.
• Strong leadership, developing and motivating teams.
• Background in BI, data analytics domains.
• Ability to manage complex service environments.
• Experience influencing senior stakeholders.
• Experience with governance and performance frameworks.
• Excellent communication of complex information.
• Committed to continuous improvement.]
• job_responsibilities_description":["Lead delivery and continuous improvement of data and analytics services.","Oversee service performance and manage risks and dependencies.","Engage senior stakeholders to shape service direction.","Provide leadership to a team of technical specialists.","Ensure robust governance, standards and processes."],
• CoT_job_summary_short hansı placeholder
• JOB_SUMMARY_PLACEHOLDER

Responsibilities

• Lead delivery and continuous improvement of data and analytics services.
• Oversee service performance and manage risks and dependencies.
• Engage senior stakeholders to shape service direction.
• Provide leadership to a team of technical specialists.
• Ensure robust governance, standards and processes.

Skills

Data services

Leadership

BI & analytics

Stakeholder mgmt

Governance

Performance mgmt

Analytical thinking

Communication

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Service Delivery Manager (Data & Analytics)

(3 x Project Delivery and 1 x Enablement Service)

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

About The Organisation

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

The Post

This is a key leadership role within the Data and Analytics service, responsible for the end-to-end management and delivery of operational digital and data services that support national priorities across NHS Scotland.

The Service Delivery Manager will lead a multidisciplinary team delivering business intelligence and data services, ensuring that services are reliable, high-quality, and continuously improved to meet customer needs. The role sits at the heart of service delivery, balancing live service management, ongoing development, stakeholder engagement, and performance oversight.

Unlike project or programme management roles, this post focuses on the ongoing ownership and optimisation of services, ensuring that solutions are effectively transitioned into, and sustained within, live operational environments.

The Postholder Will

• Lead the delivery and continuous improvement of data and analytics services across a complex stakeholder landscape.
• Oversee service performance, managing risks, issues and dependencies to ensure delivery against agreed objectives.
• Work closely with senior stakeholders, partners and customers to understand priorities, manage expectations and shape service direction.
• Provide leadership and direction to a team of technical specialists, supporting development, performance and capability.
• Ensure robust governance, standards and processes are in place to support consistent, high-quality service delivery.

The role involves working collaboratively with colleagues across Digital & Security, Public Services Delivery Scotland, NHS Boards, Scottish Government and external partners, contributing to the delivery of national data-driven improvements.

Please find more information about this post and the Data & Analytics Team here: https://psdsdatarecruitment.godaddysites.com/

The Candidate

We are seeking an experienced and motivated leader with a strong track record in service delivery within digital, data or Business Intelligence environments.

You Will Bring

• Proven experience of delivering and managing operational digital or data services, rather than solely project-based delivery.
• Strong leadership skills, with experience of managing, developing and motivating teams to deliver high-quality outcomes.
• Experience of working within Business Intelligence, data and analytics domains, and an understanding of how data services are designed, delivered and supported.
• The ability to manage complex service environments, balancing competing priorities, risks and stakeholder demands.
• Demonstrable experience of influencing and engaging senior stakeholders, building effective working relationships across organisational boundaries.
• Experience of establishing and maintaining effective processes, governance and performance management frameworks.
• Strong analytical and decision‑making skills, with the ability to respond to complex or ambiguous situations.
• Excellent communication skills, including the ability to present complex technical information in a clear and accessible way.

You will be a resilient and collaborative leader, with a strong commitment to continuous improvement, quality service delivery and supporting the development of others.

Location and Working Pattern

These posts can be based at Gyle Square, Edinburgh or Delta House, Glasgow.

Currently hybrid working.

The work pattern is Monday to Friday, 36 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. PSD Scotland has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such aim to guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of PSD Scotland to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information

For an informal discussion on the post, please contact [e-mail]

Closing date for completed applications is 30 September 2026

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

We are an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies however, where exceptionally high application volumes make this impracticable, a fair and proportionate shortlisting approach will be applied in line with Disability Confident guidance