Technology Product Owner

Audley Travel; Witney; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Healthshield health cash plan

Birthday day off

Volunteer day off

Hybrid work options

Wellbeing platform

Job summary

Audley Travel is seeking a Technology Product Owner to drive the product roadmap for our Salesforce CRM and Reservation platforms. You will partner with stakeholders across the business to prioritise requirements, manage the backlog, and deliver high-quality releases with external partners.

You will champion user experience by leveraging feedback and performance data while leading and coaching a team of systems and business analysts.

Qualifications

• Proven Salesforce experience in a complex enterprise environment.
• Strong Product Owner experience including backlog ownership and prioritisation.
• Experience working with third-party suppliers and delivery management against scope and timelines.
• Ability to influence stakeholders across multiple business functions.
• Experience defining requirements, acceptance criteria, testing and release management.
• Balance strategic thinking with hands-on problem solving and continuous improvement.

Responsibilities

• Own the Product Roadmap: Lead the development and enhancement of Audley's Salesforce CRM and Reservation platforms.
• Drive Business Value: Partner with stakeholders to prioritise requirements and deliver impactful solutions.
• Lead Delivery: Manage the product backlog and collaborate with external development partners to deliver releases.
• Champion User Experience: Identify opportunities for improvement from feedback, support insights, and performance data.
• Develop and Support Teams: Lead, coach, and support a team of Systems Support Analysts and Business Analysts.

Skills

Product Owner

Stakeholder engagement

Backlog management

Salesforce

Tools

Salesforce CRM

Job description

Join Audley Travel as our next Technology Product Owner. If you're passionate about delivering impactful technology solutions, driving product innovation, and creating exceptional user experiences, we'd love to hear from you.

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Own the Product Roadmap: Lead the development and enhancement of Audley's Salesforce CRM and Reservation platforms.
• Drive Business Value: Partner with stakeholders across the business to prioritise requirements and deliver impactful solutions.
• Lead Delivery: Manage the product backlog and work closely with external development partners to deliver high-quality releases.
• Champion User Experience: Identify opportunities for improvement through user feedback, support insights, and performance data.
• Develop and Support Teams: Lead, coach, and support a team of Systems Support Analysts and Business Analysts.

It Would Be Great If

• You have proven experience working with Salesforce in a complex enterprise environment.
• You have strong Product Owner experience, including backlog ownership and prioritisation.
• You are experienced in working with third-party suppliers and managing delivery against scope, quality, and timelines.
• You can confidently engage and influence stakeholders across multiple business functions.
• You have experience defining requirements, acceptance criteria, testing, and release management.
• You enjoy balancing strategic thinking with hands-on problem solving and continuous improvement.

What's In It For You

• This role is located in our Witney, Oxfordshire or Shepherd’s Bush, London office
• Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Enhanced family leave & pension scheme
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Long service awards & sabbatical leave

The Interview Process

Our recruitment process is designed to be straightforward and give you the opportunity to learn more about us as much as we learn about you:

• Initial conversation with one of our recruiters
• 30-minute Teams interview with the Hiring Manager
• Final face-to-face interview at our office
• Outcome and feedback

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!