Sales Operations Manager

Audley Travel; Witney; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Life insurance

Healthshield health plan

25 days holiday

Birthday day off

Volunteer day

Hybrid work options

Wellbeing platform

Job summary

Audley Travel is seeking a Sales Operations Manager to lead a high-performing team and own the end-to-end customer journey from booking confirmation to travel returns. Join a business that shapes tailored itineraries and prides itself on exceptional client experiences.

Based in our Witney or London office with a flexible hybrid model, you will drive continuous improvement, coordinate with internal and external partners, and develop others while delivering measurable KPIs and SLAs.

Qualifications

• Experience leading and developing teams in a fast-paced environment.
• Track record of improving processes and operational performance.

Responsibilities

• Lead and develop a team of Sales Operations Specialists.
• Own the customer journey from confirmation to client return home.
• Drive continuous improvement across the region.
• Lead operational responses to travel incidents with internal and external partners.
• Contribute to delivering exceptional client experiences and business strategy.

Skills

Team leadership

Operations management

Travel industry experience

Process improvement

Stakeholder collaboration

Job description

Join Audley Travel as our next Sales Operations Manager and help deliver exceptional client journeys behind the scenes. If you're an experienced people leader with a passion for operational excellence, travel, and developing high-performing teams, we'd love to hear from you.

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Lead a High-Performing Team: Manage and develop a team of Sales Operations Specialists, supporting their growth and ensuring departmental KPIs and SLAs are achieved.
• Own the Customer Journey: Take responsibility for the operational delivery of bookings from confirmation through to clients returning home.
• Drive Continuous Improvement: Identify opportunities to improve processes, efficiencies and operational performance across your specialist region.
• Handle Complex Challenges: Lead operational responses to travel incidents, coordinating with internal teams and external partners to ensure the best outcomes for clients.
• Make a Real Impact: Play a key role in delivering exceptional client experiences while supporting the wider business strategy.

It Would be Great If

• You have experience leading and developing successful teams.
• You are highly organised and thrive in a fast-paced environment with multiple priorities.
• You have experience within the travel industry, ideally with a tour operator or travel business.
• You are resilient under pressure and can make effective decisions during challenging situations.
• You are passionate about delivering outstanding customer experiences.
• You enjoy improving processes and finding smarter ways of working.
• You are a collaborative leader who builds strong relationships across teams.
• You embody positive leadership and are committed to developing others

What's In It For You

• This role is located in our Witney, Oxfordshire or Shepherd's Bush, London office
• Salary starting from £37,500 + Discretionary bonus
• Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Flexible hybrid work options - we ask our employees to join us for a minimum of 3 days a week in the office
• Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers
• Enhanced family leave & pension scheme
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Long service awards & sabbatical leave

The Interview Process

Our interview process involves 3 main stages:

Our recruitment process is designed to help us get to know you and give you the opportunity to learn more about Audley Travel.

• Recruiter Call – An initial conversation with one of our Talent Acquisition team members to discuss your experience, motivations and the opportunity in more detail.
• Interview with the Hiring Team – A competency-based interview with members of the hiring team, exploring your leadership experience, operational expertise and approach to team development.
• Outcome & Feedback – We'll provide a clear outcome and feedback following your interview. We also welcome your feedback on our recruitment process.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!