Technology Operations Technician

Starling Bank; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Starling Bank is seeking a Technology Operations Technician to provide second line support and collaborate with team members to enhance workplace technology. The role involves troubleshooting hardware, supporting cloud solutions, and improving user experience, all while working in a dynamic environment focused on innovation and teamwork.

Benefits

25 days holiday plus public holiday allowance

Extra day’s holiday for your birthday

Annual leave increases with length of service

16 hours paid volunteering time a year

Company enhanced pension scheme

Life insurance at 4x your salary

Private Medical Insurance with VitalityHealth

Generous family-friendly policies

Incentives refer a friend scheme

Perkbox membership for retail discounts

Qualifications

• Extensive experience in troubleshooting both macOS and Windows 11.
• Experience with cloud solutions like Okta and Google Workspace.
• Comfortable with scripting languages such as bash, Powershell, or Python.

Responsibilities

• Resolve escalated issues from Technology Operations Analysts.
• Maintain and repair office hardware including Zoom Room equipment.
• Contribute to Engineering projects with clear documentation.

Skills

Troubleshooting computer hardware and OS

Supporting cloud solutions

Administration of MDM platforms

Troubleshooting Zoom Room equipment

Data and endpoint security best practices

Scripting language proficiency

User experience focus

Team collaboration

Job description

Our Workplace Technology team looks after all the technology our employees use on a daily basis, making sure we have access to everything we need to work efficiently.

It’s very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis, as such, we invest heavily in the latest Workplace Technology solutions. We run both Macs and PC’s, with a majority of our users running Macs.

As a Technology Operations Technician, you will act as a second line of support and the primary point of escalation for our frontline team of Technology Operations Analysts, as well as collaborating with other team members to solve technical problems.

You will closely collaborate with our Workplace Technology Engineers, supporting them on projects that will drive excellence and improve self-service and automation within the Workspace Technology department.

In this role, you will:

• Resolve escalated issues - These include complex issues escalated from the Technology Operations Analysts or from other teams.
• Provide support and guidance to the Technology Operations Analyst team, taking ownership of issues when required.
• Maintain and repair office hardware such as zoom room equipment and digital signage.
• Incident escalations - working with 3rd party suppliers and vendors to resolve issues when required.
• Plan and implement change requests in line with our change management procedure.
• Contribute to Engineering projects to ensure a successful delivery:-
  -Provide clear and concise runbook documentation
  -Testing deployment policies
  -Testing software payloads from MDM (Jamf & Intune)

You will need to have the following skills:

• Extensive experience in troubleshooting computer hardware and OS - both macOS and Windows 11.
• Demonstrable experience supporting cloud solutions including Okta, Google Workspace, Slack and the Atlassian suite.
• Confident in the administration of MDM platforms (including deployment of software) - Jamf Pro and InTune
• Experience with troubleshooting and administering Zoom Room equipment.
• Knowledge of best practices around data and endpoint security
• You should be comfortable with working with a scripting language, e.g. bash, Powershell or Python.
• You care about providing an outstanding user experience and putting our users first.
• You're a team player and work towards a common goal of providing the best possible workplace technology experience for our colleagues.
• This role is primarily office based with regular opportunities to work from home.

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.