Technology Operations Analyst

HCLTech; Nechells; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

HCLTech in Birmingham, United Kingdom, is seeking a Technology Operations Analyst for a fixed-term contract. The role requires 9+ years of experience in operations management and a strong background in patch governance, governance, and risk management.

This is a hybrid role with three days in the office. You will drive platform stability, security, and compliance while collaborating with engineering, operations, security, and business stakeholders.

Qualifications

• 9+ years of experience in operations management or related IT operations fields.
• Experience in patch governance, KPI reporting and audit remediation.
• Experience collaborating with engineering, operations, security and business stakeholders.

Responsibilities

• Drive platform stability, security and compliance objectives.
• Execute patching, upgrades, vulnerability remediation and validation activities.
• Collaborate with engineering, operations, security and business stakeholders.
• Support governance, reporting, audit readiness and continuous improvement.
• Implement automation and operational best practices where applicable.

Skills

ITIL

Governance

Patch Management

Risk Management

Stakeholder management

Automation mindset

Analytical

Job description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Job Title: Technology Operations Analyst

Location: Birmingham, UK

Hybrid Mode -3 days work from office

This is Fixed term contract role

Required Experience -9+ years

Area: Operations Management

Role Summary

Operate patch governance processes, KPI reporting and audit remediation.

Key Responsibilities

• Drive platform stability, security and compliance objectives.
• Execute patching, upgrades, vulnerability remediation and validation activities.
• Collaborate with engineering, operations, security and business stakeholders.
• Support governance, reporting, audit readiness and continuous improvement.
• Implement automation and operational best practices where applicable.

Technical Skills : ITIL, Governance, Patch Management, Risk Management

Preferred Skills : Enterprise-scale operations experience, stakeholder management, automation mindset, strong analytical and problem-solving capabilities.