Technology Enabled Care Configuration Team Leader

Community Integrated Care; Widnes; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Flexible 4-day or 5-day schedule

Retail and travel discounts

Online training platform

Employee support programme

Job summary

Community Integrated Care is seeking a TEC Configuration Team Leader to turn person-centred assessments into practical Technology Enabled Care (TEC) solutions. You’ll lead configuring and testing IoT devices, managing TEC assets, and developing support protocols that improve independence and safety for the people we support.

You’ll work from our Widnes Head Office with occasional home-working, and you’ll collaborate across teams to ensure technology delivers real-world outcomes while maintaining

Qualifications

• An IT qualification such as an HNC, HND, BTEC or other IT industry qualification, together with evidence of continuing professional development.
• Experience of providing technical IT support.
• Experience using a care planning system or another health and social care IT system.
• Experience of asset management.

Responsibilities

• Lead and develop the Configuration Team, creating a high-performing environment where people can grow their skills and expertise.
• Translate person-centred assessments into effective technology-enabled solutions tailored around an individual’s needs.
• Configure, test and develop technology for both prototype and live environments.
• Work with IoT and software providers to test new devices and explore new use cases.
• Take ownership of TEC asset management, including equipment deployment, retrieval, stock management, asset records and troubleshooting.
• Maintain and continually improve our TEC product catalogue and support protocols.
• Ensure technology is thoroughly tested, safe, secure and backed by appropriate failover processes.
• Work closely with operational colleagues to make sure technology is delivering the right outcomes in practice.

Skills

Team leadership

Technical IT support

Asset management

IoT devices

Care tech systems

Education

IT qualification (HNC/HND/BTEC)

Tools

IoT testing tools

Enterprise systems

Job description

The opportunity and what makes Community Integrated Care a great place to work

Use technology to change lives.

Imagine using your technical expertise not simply to keep systems running, but to help someone live more independently, feel safer in their own home and have greater choice and control over their life.

As our TEC Configuration Team Leader, you’ll lead the team responsible for turning person-centred assessments into practical, innovative Technology Enabled Care (TEC) solutions.

From configuring and testing IoT devices to exploring new technologies, managing TEC assets and developing effective support protocols, you’ll sit at the point where technology meets genuinely life-changing support.

If you’re technically confident, naturally curious and passionate about finding solutions to real-world problems, this could be an incredibly rewarding next step.

This is a full time permanent office based role from our Head Office in Widnes with occasional opportunity to work from home so our ideal candidate will be based within an hours commute of Widnes.

A full UK driving licence and access to a vehicle.

What is The Deal for you?

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.


• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.


• Best Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder


• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!


• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.


• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you’ll be supporting & more about the role:

Working closely with our Head of TEC, assessment colleagues, operational teams, technology providers and other stakeholders, you’ll lead the configuration and continual development of our TEC solutions.

What you'll be doing:

• Lead and develop the Configuration Team, creating a high-performing environment where people can grow their skills and expertise.


• Translate person-centred assessments into effective technology-enabled solutions tailored around an individual’s needs.


• Configure, test and develop technology for both prototype and live environments.


• Work with IoT and software providers to test new devices and explore new use cases.


• Take ownership of TEC asset management, including equipment deployment, retrieval, stock management, asset records and troubleshooting.


• Maintain and continually improve our TEC product catalogue and support protocols.


• Ensure technology is thoroughly tested, safe, secure and backed by appropriate failover processes.


• Work closely with operational colleagues to make sure technology is delivering the right outcomes in practice.


• Help colleagues, the people we support and their families understand and embrace technology.


• Scan the technology landscape for new devices, products and innovations that could improve the way support is delivered.


• Work collaboratively with Learning & Development colleagues so teams have the knowledge and confidence to use new technology effectively.


• Use stakeholder feedback and data to continually improve our TEC solutions.

More than just technology

This role needs someone who can understand the technology while never losing sight of the person using it.

You’ll work with people we support, families, carers, operational teams and health professionals, so you’ll need to be able to take technical information and explain it in a clear, straightforward and jargon-free way.

You’ll be comfortable questioning how things have always been done, looking for better solutions and encouraging others to embrace change.

Just as importantly, you’ll understand that when technology forms part of someone’s support, reliability, safety and quality really matter.

About you:

What we’re looking for:

• You’ll bring a strong combination of technical knowledge, problem-solving ability and people skills.


• An IT qualification such as an HNC, HND, BTEC or other IT industry qualification, together with evidence of continuing professional development.


• Experience of providing technical IT support.


• Experience using a care planning system or another health and social care IT system.


• Experience of asset management.


• An understanding of person-centred support.


• Strong analytical and problem-solving skills.


• The ability to think creatively and find practical solutions.


• Excellent organisation and time-management skills.


• Confidence working independently and managing competing priorities.


• Strong customer service and relationship-building skills.


• The confidence to challenge the status quo constructively and respectfully.


• A full UK driving licence and access to a vehicle.

Experience within health or social care and configuring enterprise-wide systems would be advantageous.

The person behind the technology

Technical capability is important, but your approach will matter just as much.

We’re looking for someone who is curious about emerging technology and excited by what it can make possible.

Someone who can lead and coach others, collaborate with people from very different backgrounds and keep asking:

\"How can we make this work better for the person we support?\"

You’ll challenge accepted ways of working when there’s an opportunity to do something better, while always putting safety, quality and the needs of the individual first.

Why this role matters

Technology Enabled Care has the potential to fundamentally change how support is delivered.

Done well, technology shouldn't take away the human element of care. It should help create greater independence, choice and control, while enabling colleagues to provide truly person-centred support.

As TEC Configuration Team Leader, you'll have the opportunity to combine your technical expertise, leadership skills and creativity to help make that happen.

If you want your next technology role to deliver more than systems and solutions, and you want to see the difference your work can make to people's lives, we'd love to hear from you.

We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.

The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.