TECHNOLOGY BUSINESS ANALYST

Mj Quinn Integrated Services Ltd; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Standard Benefits Package

Job summary

Mj Quinn Integrated Services Ltd is seeking a mid-level Business Analyst to implement improved business processes and software solutions aligned with our strategic goals. You will analyse current IT systems, gather requirements, and define changes to enhance efficiency and decision-making.

Working with sponsors and technology teams, you’ll apply Agile practices and ITIL service improvement principles to deliver sustainable value.

Qualifications

• Analyse complex business processes and data to identify issues, trends, and opportunities.
• Excellent verbal and written communication skills; ability to explain complex ideas simply.
• Experience in Agile development and ITIL knowledge.

Responsibilities

• Requirements elicitation, analysis, and documentation for new processes or software features.
• Process mapping and improvement; design business process models and ITIL-aligned improvements.
• Translate business needs into BRDs, functional specs, user stories, and use cases for Agile teams.
• Collaborate with Product Owners and development teams to refine backlog and acceptance criteria.
• Support testing and validation, ensuring traceability from requirements to test cases.

Skills

Analytical thinking

Communication

Stakeholder management

Agile experience

ITIL knowledge

Job description

DEPARTMENT OVERVIEW

The MJ Quinn Technology Services Department support circa 5000 users across our platforms, workforce, and locations. The Department designs, supports a complex environment of software solutions.

JOB OBJECTIVE

The primary purpose of this role is to deliver new or improved business processes and software solutions that align with the organisation’s strategic goals. In practice, this means analysing current business processes and IT systems, identifying inefficiencies or opportunities for improvement, and defining requirements for changes or innovative solutions.

By working closely with business sponsors (the key stakeholders funding or championing projects) and technology teams, the Business Analyst ensures that initiatives add significant business value — for example, by enhancing efficiency, improving service quality, or enabling better decision-making through data and systems. The Business Analyst also works within Agile project delivery frameworks and adheres to ITIL-based service management practices to ensure that process improvements are implemented effectively and sustainably.

TERMS AND CONDITIONS

• Department: IT
• Reports to: Technology Services Director
• Hours of Work: 09:00am - 17:00pm
• Rate of Pay: £32,000 - £42,000
• Work Location: Knowsley (Soon to be relocating to L24)
• Travel Requirements: N/A
• Holiday Entitlements: 33 days including Bank Holidays
• Benefits: Standard Benefits Package

KEY RESPONSIBILITIES

In this role, a mid-level Business Analyst is entrusted with a range of responsibilities focused on requirements management, process improvement, and stakeholder collaboration. Key duties typically include:

• Requirements Elicitation & Analysis: Working with business sponsors and users to gather, clarify, and document business and system requirements for new processes or software features. This involves conducting interviews, workshops, and data analysis to understand business problems, identify specific business needs, and define the scope of solutions.
• Process Mapping & Improvement: Analysing current business workflows and business processes to pinpoint inefficiencies or pain points, then proposing improvements or automation opportunities. The BA may create process flow diagrams and business process models to visualize current vs. target state processes and recommend optimisations aligned with ITIL service improvement
• Solution Definition & Documentation: Translating business needs into clear, actionable requirements for the technical teams. This can include writing business requirements documents (BRDs), functional specifications, user stories and use cases (for Agile projects).
• Agile Collaboration: Playing an active role in the Agile development lifecycle (e.g. Scrum or Kanban processes). The Business Analyst typically works with Product Owners and development teams to refine the product backlog, elaborate on acceptance criteria for user stories, and ensure that the delivered software features meet the business requirements. You may also support iteration planning, backlog grooming, and sprint reviews to represent business interests and clarify requirements on behalf of stakeholders.
• Testing & Validation: Collaborating with QA/Test teams and end-users to validate that solutions meet requirements and business objectives. The BA may help develop or review user acceptance test (UAT) scenarios and ensure traceability from requirements through to test cases (supporting requirements accuracy and minimal rework). They coordinate with stakeholders to get feedback on prototypes or early releases and adjust requirements as needed (iterative development).
• Stakeholder Communication: Serving as the liaison between business sponsors and technical teams, keeping everyone aligned. This involves regular updates to business sponsors on project status, risks, and benefits, as well as negotiating priorities among different stakeholders. The role is expected to facilitate meetings or workshops (e.g. requirements gathering sessions, process review workshops) and ensure that stakeholder feedback is captured and addressed.

PERSON SPECIFICATION

• Analytical Skills & Process Understanding: Ability to analyse complex business processes and data to identify issues, trends, and opportunities. The role must be adept at breaking down workflows and interpreting data (e.g. process metrics, reports) to support data-driven recommendations.
• Communication & Stakeholder Management: Excellent verbal and written communication skills are essential. The BA must be able to communicate complex ideas in simple terms, whether drafting technical documentation or discussing changes with non-technical business stakeholders. Strong interpersonal and stakeholder management skills are needed to build consensus, manage expectations, and ensure different parties (business sponsors, end users, IT teams, vendors, etc.) remain engaged and informed.
• Agile and ITIL Knowledge: Practical experience working in an Agile development environment is an advantage. The role will offer fast track training in Agile and ITIL systems, facilitating Agile