Information Technology Business Analyst

MJ Quinn; Liverpool; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Standard Benefits Package

Job summary

MJ Quinn Technology Services Department is seeking a Business Analyst to deliver improved processes and software solutions aligned with our strategic goals. You will analyze current IT systems, gather requirements, and define BRDs and user stories for Agile delivery.

You will work with business sponsors and IT teams within an ITIL-driven environment, perform process mapping, testing coordination, and stakeholder communication to ensure value, efficiency, and better decision-making across

Qualifications

• Experience eliciting requirements from stakeholders and documenting business needs.
• Ability to map current processes and identify improvement opportunities.
• Experience writing BRDs, functional specs, and user stories for Agile projects.
• Familiarity with Agile practices and ITIL service management foundations.

Responsibilities

• Requirements elicitation with sponsors and users; document business and system requirements.
• Analyse workflows to pinpoint inefficiencies and propose improvements or automation.
• Translate needs into actionable BRDs, specs, and user stories for tech teams.
• Participate in Agile lifecycle; refine backlog, acceptance criteria, and sprint plans.
• Coordinate testing; validate solutions meet requirements and business goals.
• Facilitate stakeholder meetings and communicate status, risks, and benefits.

Skills

Elicitation & analysis

Process mapping

BRDs & specs

User stories

Agile / Scrum

ITIL knowledge

Stakeholder mgmt

Data interpretation

Job description

The MJ Quinn Technology Services Department support circa 5000 users across our platforms, workforce, and locations. The Department designs, supports a complex environment of software solutions.

JOB OBJECTIVE

The primary purpose of this role is to deliver new or improved business processes and software solutions that align with the organisation’s strategic goals. In practice, this means analysing current business processes and IT systems, identifying inefficiencies or opportunities for improvement, and defining requirements for changes or innovative solutions.

By working closely with business sponsors (the key stakeholders funding or championing projects) and technology teams, the Business Analyst ensures that initiatives add significant business value — for example, by enhancing efficiency, improving service quality, or enabling better decision‑making through data and systems. The Business Analyst also works within Agile project delivery frameworks and adheres to ITIL-based service management practices to ensure that process improvements are implemented effectively and sustainably.

TERMS AND CONDITIONS

Working Conditions

Details

Department

IT

Reports to

Hours of Work

09:00am – 17:00pm

Rate of Pay

Work Location

Knowsley (Soon to be relocating to L24)

Travel Requirements

N/A

Holiday Entitlements

33 days including Bank Holidays

Standard Benefits Package

KEY RESPONSIBILITIES

• Requirements Elicitation & Analysis: Working with business sponsors and users to gather, clarify, and document business and system requirements for new processes or software features. This involves conducting interviews, workshops, and data analysis to understand business problems, identify specific business needs, and define the scope of solutions.
• Process Mapping & Improvement:Analysing current business workflows and business processes to pinpoint inefficiencies or pain points, then proposing improvements or automation opportunities. The BA may create process flow diagrams and business process models to visualize current vs. target state processes and recommend optimisations aligned with ITIL service improvement practices.
• Solution Definition & Documentation: Translating business needs into clear, actionable requirements for the technical teams. This can include writing business requirements documents (BRDs), functional specifications, user stories and use cases (for Agile projects).
• Agile Collaboration: Playing an active role in the Agile development lifecycle (e.g. Scrum or Kanban processes). The Business Analyst typically works with Product Owners and development teams to refine the product backlog, elaborate on acceptance criteria for user stories, and ensure that the delivered software features meet the business requirements. You may also support iteration planning, backlog grooming, and sprint reviews to represent business interests and clarify requirements on behalf of stakeholders.
• Testing & Validation: Collaborating with QA/Test teams and end-users to validate that solutions meet requirements and business objectives. The BA may help develop or review user acceptance test (UAT) scenarios and ensure traceability from requirements through to test cases (supporting requirements accuracy and minimal rework). They coordinate with stakeholders to get feedback on prototypes or early releases and adjust requirements as needed (iterative development).
• Stakeholder Communication: Serving as the liaison between business sponsors and technical teams, keeping everyone aligned. This involves regular updates to business sponsors on project status, risks, and benefits, as well as negotiating priorities among different stakeholders. The role is expected to facilitate meetings or workshops (e.g. requirements gathering sessions, process review workshops) and ensure that stakeholder feedback is captured and addressed.

PERSON SPECIFICATION

• Analytical Skills & Process Understanding: Ability to analyse complex business processes and data to identify issues, trends, and opportunities. The role must be adept at breaking down workflows and interpreting data (e.g. process metrics, reports) to support data-driven recommendations.
• Communication & Stakeholder Management: Excellent verbal and written communication skills are essential. The BA must be able to communicate complex ideas in simple terms, whether drafting technical documentation or discussing changes with non-technical business stakeholders. Strong interpersonal and stakeholder management skills are needed to build consensus, manage expectations, and ensure different parties (business sponsors, end users, IT teams, vendors, etc.) remain engaged and informed.
• Agile and ITIL Knowledge: Practical experience working in a Agile development environment is an advantage. The role will offer fast track training in Agile and ITIL systems, facilitating Agile practices like backlog grooming, sprint planning, and iterative release cycles. You will become familiar with Scrum or Kanban frameworks and the ability to create and manage user stories is expected. Training will be provided leading to a foundation qualification in ITIL service management,

Stakeholder Interactions (Business Sponsors & Teams):

• This Business Analyst will have a high degree of interaction with business sponsors and various cross-functional teams. Business sponsors are typically senior stakeholders or process owners who want to achieve specific improvements; the BA’s job is to understand their vision and translate it into requirements.
• The BA will work closely with these sponsors to clarify the business case and priorities, ensuring the proposed solutions truly meet the underlying business needs. Equally, the BA collaborates day-to-day with technical teams (developers, QA, project managers) to communicate requirements and reconcile any gaps between business expectations and technical constraints.

Typical Deliverables & Success Measures:

• Documentation of Requirements and Processes: Comprehensive Business Requirements Documents (BRDs) or functional requirement specifications, detailing what the business needs and why. In Agile environments, this often takes the form of a prioritised product backlog with well-defined epics and user stories that include acceptance criteria. The BA may also produce process models or flowcharts illustrating current vs. target processes, use case diagrams, and impact assessments of proposed changes.
• Business Cases & Feasibility Analyses: For larger initiatives, the BA might develop a business case document outlining the proposed solution’s benefits, costs, and risks, helping business sponsors decide whether to proceed. They could also prepare feasibility studies or option analyses, evaluating alternative solutions and their implications on technology and processes.
• Evaluate Plans & User Acceptance Criteria: Often, BAs contribute to the creation of UAT plans or test cases tied to each requirement, to ensure that delivered solutions can be verified against the original needs. They may also compile training materials or user guides for new processes or systems, facilitating smooth handover to end-users.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

SUSTAINABILTY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.

We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.