Technology and Security Analyst

Jersey Water; St. Saviour; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Pension - defined contribution scheme

Death in Service - 4x salary

Private health scheme - Non contributo

Job summary

Jersey Water is looking for a Technology and Security Analyst to join our IT department. This hybrid role covers cyber security and day-to-day technology operations, reporting to the Senior Cyber Security Manager.

The successful candidate will perform cyber hygiene checks, access reviews, and asset management while delivering reliable user support and contributing to project work for IT improvements.

Qualifications

• Interest in cyber security and practical technology support.

Responsibilities

• Carry out scheduled cyber hygiene checks and identity/access assurance.
• Coordinate remediation and maintain evidence of findings.
• Support cyber security incident response and reporting.
• Provide routine technology end-user support and asset provisioning.
• Create and maintain standard operating procedures and knowledge materials.

Skills

Cyber security

Technical support

Communication

Attention to detail

Problem solving

Team collaboration

Continuous improvement

End user experience

Education

Cyber security qualifications desirable

Tools

Endpoint management tools

Security monitoring tools

Asset management tools

Job description

Technology and Security Analyst

Application Deadline: 30 November 2026

Department: I.T

Employment Type: Permanent - Full Time

Location: Douet House

Reporting To: Senior Cyber Security Manager

Description

The Technology and Security Analyst is a hybrid role supporting both cyber security and day to day technology operations. Reporting to the Senior Cyber Security Manager, the role will carry out proactive cyber hygiene and assurance activities, while also providing practical support across applications, end user technology, hardware and operational processes. Working closely with colleagues across Technology and Cyber Security, the post holder will help reduce risk, improve compliance, maintain reliable services and deliver a positive user experience.

Key Responsibilities

Cyber security and assurance

• Carry out scheduled cyber hygiene checks covering user accounts, endpoint compliance, privileged access, and other agreed control areas.
• Carry out periodic identity and access assurance activities, including joiner, mover and leaver checks, and reviews of privileged or excessive access.
• Confirm exceptions with system owners, coordinate remediation, retain evidence and elevate overdue or high risk findings.
• Monitor vulnerability, configuration and security posture findings, validate affected assets, coordinate routine remediation and elevate significant or operationally sensitive issues.
• Conduct initial cyber security assessments for new applications, services and material changes using approved processes and templates, documenting findings, required controls and follow up actions.
• Review identified applications to ensure their business owner, purpose, users, data handled and approval status is kept up to date.
• Conduct initial vendor security assessments, gather and review supporting evidence, document findings, track agreed actions and elevate incomplete responses or material concerns.
• Support cyber security awareness activities, including communications, campaigns, events, guidance materials and practical learning exercises.
• Perform scheduled backup assurance checks, investigate failed, incomplete or overdue jobs with the relevant system owner or support provider, and maintain evidence of checks and corrective actions.
• Support cyber security incident investigation and response activities, such as helping to gather relevant evidence, maintaining accurate timelines, and recording actions.
• Produce concise periodic reporting on completed assurance activities, outstanding actions, recurring issues and material exceptions requiring management attention.
• Research relevant technologies, threats and working practices, sharing useful findings and practical recommendations with colleagues.

Technology operations and support

• Own routine application and end user technology support activities allocated to the role, troubleshooting issues through to resolution and coordinating escalation where specialist assistance is required.
• Carry out PC and laptop and, where appropriate, mobile phone provisioning, configuration, deployment, replacement and secure return activities in accordance with approved standards and procedures.
• Maintain accurate technology asset records covering ownership, assigned user, status, location, warranty, configuration, lifecycle stage and disposal.
• Coordinate secure asset decommissioning activities.
• Provide practical meeting room and audiovisual support, helping colleagues use facilities effectively.
• Support technology and cyber security projects through testing, implementation, documentation, user support and transition into business as usual operation.
• Help to create and maintain clear standard operating procedures, technical records, support guides, how to articles and knowledge materials.

Skills, Knowledge and Expertise

• A strong interest in both cyber security and practical technology support
• Excellent listening, communication and customer service skills
• A proactive and methodical approach to work
• The ability to prioritise a varied workload and follow tasks through to completion
• Strong attention to detail, with accurate record keeping and documentation
• A personable and collaborative approach when working with colleagues and suppliers
• A willingness to learn, develop technical capability and seek guidance when required
• The judgement to recognise and promptly escape security concerns, unusual activity and higher risk decisions
• A continuous improvement mindset, including identifying opportunities to simplify or automate routine activities
• A focus on delivering a secure, reliable and positive end user experience

Knowledge and experience

The following knowledge and experience would support success in the role:

• A practical understanding of cyber security fundamentals, including identity, access control, endpoint security, vulnerability reduction and secure data handling
• Experience supporting Windows PCs and laptops, common business applications, peripherals and meeting room or audiovisual technology
• Experience using service management, endpoint management, identity, security monitoring or asset management tools
• An understanding of the technology asset lifecycle, including provisioning, inventory management, maintenance and secure disposal
• The ability to review technical information, supplier responses and system configurations, and to document clear findings and actions
• Relevant experience in a technology support, cyber security, systems administration or similar role is desirable
• Relevant technical or cyber security qualifications are desirable, but demonstrable aptitude, practical experience and a commitment to development are equally important

Benefits

After completion of the probation period:

• Pension - Membership of the defined contribution scheme. Jersey Water pays 5% up to 5 years' service and then 10%, employees pay 5%. A matching scheme is available whereby Jersey Water matches additional voluntary contributions up to a maximum of 5%.
• Death in Service - 4 times salary
• Private health scheme - Non contributory

On the non-financial front, we provide a friendly, people focussed work environment with a stimulating and rewarding quality of work. We focus on continuous improvement and support those who wish to develop their skills and experience.