Technology Analyst

your Jared; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Employee Assistance Programme

Training & development

Pension scheme

25 days annual leave

Job summary

Change Grow Live seeks a proactive Technology Analyst to work with our Technology Projects and Innovation team. You will translate business needs into well-defined requirements for delivery by project or technical teams and engage with stakeholders across the organisation.

The role is remote with opportunities to work from regional hubs, with travel to CGL locations as required. Full-time 37.5 hours per week, permanent contract.

Qualifications

• Strong analytical skills with ability to document requirements clearly.
• Experience liaising with stakeholders and turning business needs into technical requirements.

Responsibilities

• Liaise with colleagues across CGL to capture and document current processes to support existing projects or new requests for support.

Skills

Communication

Stakeholder mgmt

Analytical skills

Data analysis

Documentation

Presentations

Time management

Tools

Microsoft Office

MS Visio

Job description

Join Us in Making a Difference!

Change Grow Liveis a charity committed to the belief that we can positively impact the lives of our Service Users. We offer support and respect in a safe environment, treating each user as an individual and working collaboratively to discover the right treatment and care options.

Our core values – 'Be open, be compassionate, and be bold' – guide our team members daily in achieving our mission of empowering individuals to transform their lives, fostering personal growth, and embracing life to its full potential.

We have an exciting opportunity for an Technology Analyst

We are looking for a proactive and analytical Technology Analyst to join our Technology Projects and Innovation team. This is an exciting opportunity to work across the organisation, turning business challenges, ideas, and opportunities into clear technology requirements that drive meaningful change. As a Technology Analyst, you will engage with stakeholders from across the business to understand current processes, identify improvement opportunities, and translate business needs into well-defined requirements for delivery by project or technical teams. You'll play a key role in ensuring technology solutions improve the quality, efficiency, and effectiveness of the services we provide.

Location: Remote with opportunity to work from your closest regional hub, regular travel to CGL locations when required.

Hours:Fulltime, 37.5 hours per week

Contract Type:Permanent

About the role:

• Liaise with colleagues across CGL to capture and document current processes to support existing projects or new requests for support
• Liaise with colleagues across CGL to understand issues and challenges and capture requirements to support new workstreams within IT
• Analyse, refine, report, and confirm processes and issues with all stakeholders
• Document processes, identifying areas of improvement of efficiency and quality through process mapping
• Effectively communicate between team members and stakeholders in a timely and clear fashion
• Conduct meetings and presentations to share ideas and findings.
• Set and continually manage project expectations with team members and other stakeholders
• Assess current Processes/Procedures and make recommendations where appropriate for improvements
• Conduct solution reviews and create a recommendations report

About you:

• Excellent communication and stakeholder management skills
• The ability to empathise with the users of our services, and be patient and supportive
• Strong IT knowledge including excellent knowledge of all Microsoft applications
• Experience of effectively managing relationships with stakeholders and producing clear information to stakeholders in a non-technical manner
• Experience of proven analytical and problem-solving abilities and recommending solutions to business problems.
• Highly organised and experience working in an administrative role.
• Knowledge of project management principles.
• Experience of writing and presenting reports
• Excellent time management
  Good skills in data analysis, data reporting, flowcharts, project timelines

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values‑led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Please read attached Job Description for a more detailed out line of responsibilities and Person Specifications

Direct applications only we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

This role offers the opportunity to influence how technology supports our organisation and our services. You'll work on a diverse range of projects, collaborate with stakeholders across the business, and help drive innovation and continuous improvement.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.