Technician Support

Jigsaw24; Hucknall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Health cover

Cycle to work

Travel to work loan

Free on-site parking

Staff purchase scheme

Job summary

Jigsaw24 is seeking a detail-oriented Technician Support team member to manage the full lifecycle of devices, from receiving assets to packing and dispatching equipment. The role demands strong communication, technical proficiency, and collaborative work across the business, with hands-on duties including diagnostics, asset recording, and ITSM updates to ensure accurate customer information.

You'll handle shipping, parts management, and collaboration with vendors to meet KPI targets while

Qualifications

• Attention to detail and organisational skills are essential.
• Technical proficiency in diagnostics and managing device software is required.
• Excellent written and verbal communication skills are needed.
• Ability to work with internal teams and external vendors.
• Experience with ITSM toolsets and asset management is advantageous.
• DBS/BPSS/SC clearance must be achievable.

Responsibilities

• Receive and record asset details, including device condition.
• Grade devices using the grading matrix for stock readiness.
• Ship devices with appropriate packaging and courier services.
• Run diagnostics, reinstall OS, and enroll in ABM/MDM where required.
• Collaborate with teams to meet KPI targets and objectives.
• Manage parts and returns of defective items.
• Update ITSM tools with accurate information for customers.

Skills

Attention to detail

Organisational skills

Diagnostics

Device software

Communication

Team collaboration

ITSM tools

Asset management

DBS/BPSS/SC clearance

Tools

ITSM software

Asset management systems

Job description

About the role

We are seeking a detail-oriented and proactive person to join our Technician Support team. This role involves managing the full lifecycle of devices, from receiving and recording asset details to preparing, packaging, and dispatching equipment. In addition to strong communication skills, technical proficiency, and the ability to work collaboratively across the business, the position also includes elements of physical work, such as handling, moving, and organising equipment as part of daily operations.

Key duties and responsibilities are:

• Receiving and Recording Assets: Accurately receive and record asset details, including the condition of devices.
• Device Grading: Use the grading matrix to determine if a device is fit to go into stock.
• Shipping and Packaging: Ship devices using various couriers, ensuring they are adequately packaged for safe delivery.
• Diagnostics and Erasure: Run diagnostics on various types of devices (Apple, Samsung, Microsoft, HP, Asus), ensure devices are erased, OS reinstalled, and enrolled into ABM/MDM where required.
• Communication and Collaboration: Communicate with various teams to assist in meeting KPI targets and objectives.
• Parts Management: Book in replacement spare parts from different suppliers and return defective spare parts as needed.
• ITSM Updates: Update internal and external ITSM toolsets with accurate information and ensure details sent to customers are correct.
• Vendor Communication: Communicate with vendors for repairs and ensure clear notes are added to our ITSM toolsets to enable other teams to update customers.

Education, Skills, Knowledge and Experience:

• Strong attention to detail and organisational skills.
• Technical proficiency in running diagnostics and managing device software.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively and effectively with internal teams and external vendors.
• Experience with ITSM toolsets and asset management is advantageous.
• Must be able to achieve DBS check, BPSS and SC clearance.

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our peopleto follow their own path and help us improve how we all work.To find out more please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.