Technician (Infrastructure Support)

GardPass Consulting; London Borough of Hillingdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking an ICT Infrastructure Support Specialist to maintain and manage communications infrastructure in support of NATO operations. This role involves technical maintenance, asset management, and network issue resolution, with opportunities for overseas travel. Ideal candidates will possess certifications such as ITIL and Cisco, along with experience in various communication systems.

Qualifications

• ITIL Foundation Certificate is a must.
• CISCO Certified Network Associate or equivalent required.
• Experience with communications systems relevant to NATO operations.

Responsibilities

• Maintain network and communications infrastructure for NATO operations.
• Manage ICT infrastructure and perform asset management audits.
• Diagnose and resolve both physical and logical network issues.

Skills

ITIL Foundation Certificate

CISCO Certified Network Associate

Satellite Radio Communication Systems

Terrestrial Radio Communication Systems

Communications/Media Delivery Systems

Harris Radio 117F and/or 117G experience

GGR Cornet Matrix systems experience

VTC & AV systems experience

IPTV / Digital signage experience

SEMARCOMM+ / SEMARCIS experience

INMARSAT based systems experience

Job description

Start date: September 2025
Clearance: NATO Secret or equivalent
Location: Northwood, UK

Requirements:
• ITIL Foundation Certificate
• CISCO Certified Network Associate or Interconnecting CISCO Network Devices 1 & 2 Certification
• Satellite Radio Communication Systems
• Terrestrial Radio Communication Systems
• Communications/Media Delivery Systems (IPTV, VOIP, VTC, AV, etc.)
• Harris Radio 117F and/or 117G experience/knowledge
• GGR Cornet Matrix systems experience/knowledge
• VTC & AV systems experience/knowledge
• SEMARCOMM+ / SEMARCIS experience/knowledge
• INMARSAT based systems experience/knowledge
• IPTV / Digital signage experience/knowledge
• Experience working in NATO or NCI Agency and familiarization with NCI Agency organizational concepts such as Enterprise Service Delivery Model

Duties:
• Maintain network and communications infrastructure in support of Allied Maritime Command and the United Kingdom
• Maintain databases, spreadsheets, and drawings in support of CSU Northwood configuration management activities
• Maintain and perform asset management audits relevant to systems assigned
• Diagnose and rectify both physical and logical network issues within and outside of MARCOM HQ
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work TACSAT and or SEMARCOMM+/SEMARCIS as directed
• Travel to overseas locations as part of the Standing Naval Force Operational Handover team to install and set to work the connectivity to the deployed BI-SC kits as directed
• Manage the maintenance and support of ICT infrastructure relevant to the NATO COMMCEN comprising HF & VLF systems
• Manage the maintenance and support of Cornet matrix switches
• Assist with planning and supporting/implementing assigned project work packages
• Utilise procedures, tools, and techniques for monitoring and managing the performance of Information and Communications Technology Platforms and provide reports as required
• Install operate, and maintain assigned Information and Communications Technology Platforms
• Support the integrity of assigned Information and Communications Technology Platforms, support IT Service Continuity Management (ITSCM), Business Continuity, and Disaster Recovery Plans
• Liaison with other internal CSU staff, external NCIA Service Lines, and other third party customers and technical organisations as required
• Respond to, and implement solutions for, ITSM tickets relevant to the area of work
• Perform maintenance of assigned systems/services
• Stay abreast of technological developments relevant to the area of work
• Take the initiative to investigate and resolve technical issues in a systematic approach
• Advise his/her superiors and recommend technical solutions