Technician CDH

John Lewis Partnership; Weybridge; On-site; GBP 24,000 - 36,000; Full time

Job summary

Une entreprise britannique réputée, John Lewis Partnership, recherche un Technicien Spécialiste pour apporter un service exceptionnel aux clients lors de l'installation de divers produits. Le rôle implique de travailler en binôme tout en formant d'autres collègues sur l'installation à domicile et en assurant un service client de qualité.

Qualifications

• Expérience préalable en installation est souhaitée, formation fournie.
• Expérience de conduite d'un véhicule de 7,5 tonnes.

Responsibilities

• Représenter la marque John Lewis avec un excellent service client.
• Coacher et développer les collègues du chauffeur de livraison.

Skills

Excellent verbal communication skills

Customer-facing experience

Physical ability to handle large items

Good understanding of technology

Education

Manual C1 UK driving license

DCPC and Tachograph Card

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As one of our Technician Specialists, you'll have the unique opportunity to bring our distinctive John Lewis service directly to customers' homes, installing products such as furniture, kitchen appliances, sound systems, and TV sets as part of a 2-person delivery crew. You will also coach and develop other delivery drivers in home installations and customer service, acting as a role model for the excellent service John Lewis is known for.

Note: Due to the nature of the role, applicants must be 18 years or older.

Key Responsibilities

• Represent the John Lewis brand with a focus on exceptional customer service.
• Coach, develop, and assess delivery driver colleagues, sharing knowledge to enhance performance and brand representation.
• Assist in loading deliveries and work alongside the warehouse team.
• Respect customer homes, handle unexpected situations, and find optimal solutions.
• Install products efficiently and demonstrate their use post-installation.
• Stay updated on new products and technologies.
• Maintain a safe working environment.

Essential Skills and Experience

• Previous installation experience, with training provided through our installer accreditation.
• Manual C1 UK driving license (max 6 points).
• DCPC and Tachograph Card.
• Experience driving a 7.5-tonne vehicle.
• Customer-facing experience.
• Excellent verbal communication skills.
• Physical ability to handle large items like sofas, white goods, and furniture.
• Good understanding of technology.

Working Hours

AM: 06:00-17:00, Monday - Saturday, 4 days/week.
PM: 10:30-21:30 Monday-Friday, 07:00-18:00 Saturday, 4 days/week.

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, responsibility, and success, fostering an environment where everyone can thrive and be themselves.

Additional Notes

Some roles require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies may close early due to high demand. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss options with the hiring manager during your interview.